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- Tasks: Lead and manage complex claims operations projects across multiple regions.
- Company: Join Liberty International Insurance, a global leader in insurance and reinsurance services.
- Benefits: Enjoy a vibrant work culture, flexible hours, and career development opportunities.
- Why this job: Be part of a diverse team that values innovation and collaboration while making a real impact.
- Qualifications: Experience in project management and strong analytical skills are essential.
- Other info: This is a permanent, full-time role based in the UK or US.
The predicted salary is between 43200 - 72000 £ per year.
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 19-Jun-2025
Closing Date: 22-Jul-2025
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234571713
Description & Requirements
Role Title:Claims Operations Manager
Department: Claims
Team: Claims Operations (US)
Location: UK or US
Type: Permanent
Reporting to: Senior Claims Operations Manager (US)
About the Role:
The Global Cyber Claims Ops Manager will work with the Global Cyber Claims Leader (GCCL) and Liberty International Insurance (LII) regional cyber claim professionals to deliver consistency in claims handling across North America Specialty (NAS) US, NAS Bermuda, LM Canada, LII London, LII Central, LII East, and LII West. They will lead the assessment, design, build, implementation and measurement of best practices, process integrity audits, and portfolios of work of moderate to high complexity. They will also look broadly across the organisation and relevant markets to identify opportunities for improvement in claims handling, owning engagement / collaboration with stakeholders to improve and maintain solutions. They will anticipate the depth and frequency of necessary communications and participate in ongoing planning / prioritization of work
In focus for 2025-26 are efforts related to data integrity, claims reserving, and process/strategy optimization. They will help ensure that the right work is assigned to the right resources, facilitate effective communication of value internally and externally, and drive connectivity with our partners in Actuarial, Underwriting, Risk Engineering Cyber Incident Response vendor management, and local senior claims management.
Key Responsibilities:
- Manage and support projects across various portfolios of work; lead conversations to identify, scope, build, and execute on complex project plans
- Work closely with Claims Strategic Operations, NA Claims Enablement, and Global Cyber Claims to enhance systems, best practices, and processes.
- Design and implement focus audits for claim coding and reserving initiatives.
- Assess gaps in employee experience, skills, and tools, developing recommendations and go-forward solutions.
- Monitor expenses in relation to budget on ULAE and ALAE issues.
- Participate in various internal and external committees and ensure senior management is kept up-to-date
- Collaborate closely with underwriting, risk engineering, business development, MI, and data science to ensure claims data and expertise are properly integrated into those functions.
- Serve as a subject-matter expert on projects or initiatives as needed.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM\’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- Demonstrated ability to rapidly absorb, synthesize, and embed technical concepts of higher complexity across claims and partner functions
- Experience in managing cross-functional projects of varying size and complexity related to operations, and process improvement
- Intermediate to advanced use / understanding of analytics and data to form arguments, assess opportunities, measure impact
- Advanced level root cause problem solving skills
- Experience facilitating training workshops, conducting change management activities, and providing clarity around complex, ambiguous problem
About Liberty International Insurance (LII)
Liberty International Insurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
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Claims Operations Manager employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cyber claims and insurance operations. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed cross-functional projects in the past. Highlighting your experience in process improvement and collaboration will showcase your fit for the role.
✨Tip Number 4
Stay updated on regulatory requirements and compliance issues related to claims management. Being knowledgeable about these topics will not only impress interviewers but also show your commitment to maintaining high standards in the role.
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims operations and project management. Use specific examples that demonstrate your ability to manage cross-functional projects and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, particularly in areas like data integrity and process optimization.
Highlight Relevant Skills: Emphasise your analytical skills and experience with data. Mention any specific tools or methodologies you are familiar with that relate to claims handling and project management.
Showcase Leadership Experience: If you have experience leading teams or projects, make sure to include this in your application. Highlight your ability to facilitate training workshops and manage change effectively, as these are crucial for the Claims Operations Manager role.
How to prepare for a job interview at Liberty Specialty Markets
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Claims Operations Manager role. Familiarise yourself with the key responsibilities and skills required, such as managing cross-functional projects and understanding data analytics. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Prepare for Technical Questions
Given the complexity of the role, expect technical questions related to claims handling, data integrity, and process optimisation. Brush up on relevant concepts and be ready to discuss your previous experiences where you've successfully implemented best practices or improved processes.
✨Showcase Your Problem-Solving Skills
The job requires advanced root cause problem-solving skills. Prepare examples from your past work where you identified issues, developed solutions, and implemented changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Collaboration and Communication Skills
This role involves working closely with various teams and stakeholders. Be prepared to discuss how you've successfully collaborated in the past, facilitated training workshops, or managed change. Highlight your ability to communicate complex ideas clearly and effectively.
