At a Glance
- Tasks: Handle and resolve casualty claims while delivering top-notch customer service.
- Company: Join a leading provider of innovative commercial claims solutions in London.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on integrity and customer satisfaction.
- Why this job: Make a real impact by supporting clients through their claims journey.
- Qualifications: Experience in casualty claims and strong communication skills are essential.
The predicted salary is between 45000 - 55000 € per year.
We are seeking a Casualty Claims Specialist with a strong work ethic, to support our clients through delivery of a first-class claims and customer experience. Help achieve our vision of being a leading provider of innovative commercial claims solutions. Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines. Working closely with the Casualty Claims Managers, the Head of Casualty Claims and Head of Third Party Claims to deliver company goals whilst promoting LSM’s core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all Casualty and associated lines of business to ensure outstanding customer service.
LSM’s Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, policy coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required. The Casualty Claims team handles claims across multiple classes of business including UK and Ireland, US High Excess and Environmental Impairment Liability.
Key Responsibilities
- Proactively handle a cross section of Casualty claims from first advice to closure, investigate policy coverage, liability, quantum, set and review the reserve and strategy throughout the life of the claim.
- Follow the authority requirements, claims reserving philosophy and claims standards with appropriate referral.
- Work with internal and external stakeholders throughout the life of the claim, including but not limited to the policyholder, broker, co-insurers, actuaries and underwriters.
- Work constructively with and handle approved Panel lawyers, adjusters and TPA, including management oversight, provision of technical direction and financial authority as required.
- Ensure good file maintenance and record keeping at all times.
- Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Support internal audit and reporting requirements.
- Contribute to the business’ thought leadership, developing new ideas, and research to support LSM’s underwriting, and claims strategies.
- Enhance the exposure and profile of the Claims team through the Claims+ offering, attendance at market meetings, and working with our Claims Business Development team to explore business development opportunities as required.
- Adhere to all relevant regulatory requirements and demonstrate behaviours as set out in the Conduct Risk Policy.
LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience
- Established experience in the London Market in Casualty classes.
- Requires knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of all relevant regulatory and legal requirements as required.
- The ability to effectively interact with brokers, clients and internal stakeholders is essential.
- Strong verbal, written communication, presentation and organization skills.
- Strong negotiation, analytical and decision-making skills.
- Flexible with an understanding of claims in a changing environment to support the efficient operation of the claims team.
Casualty Claims Specialist employer: Liberty Specialty Markets
At LSM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation and client service are at the forefront of our operations. Our Casualty Claims Specialists benefit from a supportive culture that encourages professional growth through continuous learning and collaboration with experienced leaders in the field. With a commitment to integrity and excellence, we provide our employees with the tools and resources needed to thrive while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their claims process. Be ready to discuss how your experience aligns with their needs, especially in handling Casualty claims. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your skills and experiences related to claims handling. A confident and concise introduction can make a great first impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LSM.
We think you need these skills to ace Casualty Claims Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Casualty Claims Specialist role. Highlight your relevant experience in claims handling and any specific knowledge of the London Market. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how you can contribute to our vision at StudySmarter. Keep it concise but impactful!
Showcase Your Soft Skills:Don’t forget to highlight your communication and negotiation skills. As a Casualty Claims Specialist, you'll be interacting with various stakeholders, so we want to see examples of how you've successfully navigated those relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims handling concepts and procedures. Familiarise yourself with the specific types of claims this role covers, such as UK and Ireland, US High Excess, and Environmental Impairment Liability. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a first-class customer experience, be prepared to share examples of how you've handled claims or customer interactions in the past. Highlight your ability to resolve issues efficiently and fairly, and demonstrate your commitment to putting customers at the centre of your work.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge and judgement in claims handling. Review the Claims Charter/Code of Conduct and be ready to discuss how you would apply these principles in real-life scenarios. This will help you stand out as someone who understands the importance of compliance and ethical behaviour.
✨Engage with Stakeholders
This role involves working closely with various stakeholders, so be ready to talk about your experience interacting with brokers, clients, and internal teams. Share specific examples of how you've collaborated effectively in the past, and emphasise your strong communication and negotiation skills to show you're a team player.
