Casualty Claims Manager

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 09-May-2025

Employment Type: Permanent, Full time

Ref #: 1234571589

Description & Requirements

Role Title: Casualty Claims Manager

Department: Claims

Team: Casualty

Location: London

Type: Permanent

About the Role:

We are seeking a dynamic, knowledgeable, and motivated individual with strong experience in Casualty lines to help consolidate our position as a leading provider of commercial claims solutions and to support our clients by delivering a first-class claims handling service.

Our claims ethos is to handle and resolve claims efficiently and fairly, in accordance with our Claims Charter/Code of Conduct and Claims Process Guidelines.

The role involves working closely with co-managers, the Head of Casualty Claims, and the Head of Third Party Claims to achieve corporate goals while promoting LSM’s core values. It requires strong technical knowledge, a flexible approach, and sound claims handling judgment across all Casualty lines to ensure outstanding customer service.

The position will involve co-managing the Casualty Claims team, reporting to the Head of Casualty Claims.

About the Department & Team:

LSM’s Claims department manages claims from initial notification to conclusion, including analysis of notifications, coverage, liability, quantum, reserves, and claims payments.

The Casualty Claims team handles claims across UK Casualty, High Excess, and Environmental Impairment Liability.

Key Responsibilities:

• Manage a cross-section of Casualty claims, ensuring appropriate expertise is deployed for investigation and strategy.
• Co-manage the claims team, providing technical and people management oversight.
• Follow claims reserving philosophy and standards, observing referral triggers.
• Ensure claims are triaged and handled in line with the Claims Charter/Code of Conduct and Guidelines.
• Collaborate with internal and external stakeholders, including underwriters, actuaries, policyholders, brokers, co-insurers, market experts, adjusters, and legal professionals.
• Manage day-to-day claims activities within the Casualty Business Unit.
• Contribute to business development, research, and thought leadership to support underwriting and claims strategies.
• Provide insights on trends and performance to the Head of Casualty Claims.
• Enhance the Claims team’s profile through industry engagement and external events.
• Ensure compliance with regulatory and internal standards, including system reporting and audits.
• Manage third-party relationships with delegated claims handling authority.
• Promote the Claims Charter and deliver excellent client service.
• Maintain regulatory compliance, including Conduct Rules, Solvency II, Data Protection, and other relevant policies.

Skills and Experience:

• Degree, GCSE A levels, ACII qualification, or working towards it.
• Extensive experience in the London Market in relevant classes.
• Advanced knowledge of claims handling, coverage, product lines, and marketplace practices.
• Knowledge of law and insurance regulations across jurisdictions.
• Sound decision-making and judgment skills.
• Effective interaction with brokers and internal teams.
• Strong communication, organizational, negotiation, and analytical skills.
• Adaptability to changing environments and tasks.
• Ability to assess claim complexity based on rules.
• Relationship-building and monitoring skills.

About Liberty Specialty Markets (LSM):

Part of Global Risk Solutions and Liberty Mutual Insurance Group, offering global insurance and reinsurance services.

Our success relies on our people. We value diversity, inclusion, collaboration, and a supportive culture that promotes work-life balance and career development.

For more information, please follow the links below:

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