At a Glance
- Tasks: Lead a dynamic team in managing casualty claims and delivering top-notch client service.
- Company: Join a leading firm in the London Market with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Be part of a vibrant team that values diverse ideas and embraces change.
- Why this job: Make a real impact by enhancing client experiences and driving team success.
- Qualifications: Proven management experience in casualty claims and strong analytical skills.
The predicted salary is between 60000 - 80000 € per year.
We are seeking an experienced and dynamic Casualty Claims Manager to manage a team of claims professionals and support our clients through the delivery of a first-class claims and customer experience. The role reports to the Head of Casualty Claims and involves working closely with co-manager, the Head of Casualty Claims and the Head of Third Party Claims to deliver corporate goals while promoting LSM’s core values.
Key Responsibilities
- Co‑responsibility for managing a team of claims professionals and direct oversight of a portfolio of claims from a technical and people management perspective.
- Manage staff performance, workflow priorities, goals and growth plans.
- Proactively handle a cross‑section of Casualty claims from first advice to closure, investigating policy coverage, liability, quantum, setting and reviewing the reserve and strategy throughout the life of the claim.
- Follow authority requirements, claims reserving philosophy and claims standards with appropriate referral.
- Ensure claims are triaged appropriately and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines, delivering excellence in client service.
- Lead and support client presentations and review meetings, liaising with internal stakeholders as required.
- Work with internal and external stakeholders throughout the life of the claim, including the policyholder, broker, co‑insurers, actuaries and underwriters.
- Work constructively with approved Panel lawyers, adjusters and TPA, including management oversight, provision of technical direction and financial authority as required.
- Ensure good file maintenance and record keeping at all times.
- Contribute to the business’s thought leadership, developing new ideas and research to support LSM’s underwriting and claims strategies.
- Enhance the exposure and profile of the Claims team through the Claims+ offering, attendance at market meetings, industry events, conferences and other external engagements while working with the Claims Business Development team to explore business development opportunities as required.
- Provide support to Head of Casualty Claims in offering insights on trends and portfolio performance both across LSM and GRS as appropriate.
- Shared responsibility for the casualty team performance against key internal and Lloyd’s metrics.
- Implement and maintain oversight of large loss and associated management reporting procedures.
- Ensure compliance with best practice, service and performance communication through system reporting and internal file audits.
- Adhere to all relevant regulatory requirements and demonstrate the behaviours set out in the Conduct Risk Policy, as they relate to your role, including the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest and Whistleblowing.
Skills and Experience
- Established management and technical experience in the London Market in Casualty classes.
- Advanced analytical and problem‑solving skills with the ability to manage multiple workstreams.
- Advanced knowledge of claims handling concepts, practices, procedures and techniques, including coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of all relevant regulatory and legal requirements.
- Effective collaboration and interaction with brokers, clients and internal stakeholders.
- Strong verbal, written communication, presentation and organisation skills.
- Strong negotiation, analytical and decision‑making skills with experience in large loss reporting.
- Flexibility to adapt to a changing environment to support the efficient operation of the claims team, leading and embracing change while valuing diverse views and ideas.
- Ability to effectively coach, lead and develop the Casualty team.
- Ability to decide the complexity of claims on prescribed rules and to triage claims effectively.
- Ability to identify, monitor and report on legal and regulatory trends in the wider market.
Casualty Claims Manager employer: Liberty Specialty Markets
At LSM, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development plans and opportunities for professional advancement, ensuring that our Casualty Claims Managers not only excel in their roles but also contribute to shaping the future of claims management. With a focus on delivering first-class service and a supportive environment, we empower our team to thrive while upholding our core values and making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing claims and leading teams. Make sure they see how you can bring value to their organisation.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially in delivering excellent client service and handling claims efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Casualty Claims Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Casualty Claims Manager role. Highlight your management experience and technical knowledge in claims handling, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience in the London Market and how you can contribute to delivering a first-class claims experience for our clients.
Showcase Your Soft Skills:We value strong communication and collaboration skills. In your application, give examples of how you've effectively worked with teams or clients in the past. This will help us see how you can lead and support our claims professionals.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Claims Inside Out
Make sure you brush up on your technical knowledge of casualty claims. Be prepared to discuss specific cases you've handled, the decisions you made, and how they align with the Claims Charter and Code of Conduct. This will show that you not only understand the role but can also apply your expertise effectively.
✨Showcase Your Leadership Skills
As a Casualty Claims Manager, you'll be managing a team. Think of examples where you've successfully led a team or improved performance. Highlight your coaching and development strategies, as well as how you've managed workflow priorities and staff performance in previous roles.
✨Prepare for Stakeholder Engagement
You'll need to liaise with various stakeholders, so be ready to discuss how you've effectively communicated and collaborated with clients, brokers, and internal teams. Share specific instances where your negotiation skills made a difference in resolving claims or enhancing client relationships.
✨Stay Updated on Industry Trends
Demonstrate your awareness of current trends in the casualty claims market. Be prepared to discuss how these trends might impact the role and the company. Showing that you're proactive about industry developments will set you apart as a candidate who is not just looking for a job, but is genuinely invested in the field.
