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- Tasks: Provide day-to-day IT support and resolve technical issues across various platforms.
- Company: Leading architectural and design practice in the UK with a creative environment.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 1st/2nd Line support and proficiency in Windows and Microsoft Office 365.
- Other info: Strong organisation and communication skills are essential for success.
The predicted salary is between 30000 - 42000 £ per year.
A leading architectural and design practice in the UK is seeking an experienced IT Support Engineer to join their IT team. This role involves providing day-to-day IT support, resolving technical issues across various platforms, and collaborating on projects.
Ideal candidates should have experience in 1st/2nd Line support, and be proficient in Windows and Microsoft Office 365. Strong organization and communication skills are essential for success in this position.
2nd Line IT Support Engineer — Proactive IT & AV employer: Liberty Resourcing
Contact Detail:
Liberty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer — Proactive IT & AV
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a 2nd Line IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Windows and Microsoft Office 365, as these are key for the role. Consider doing some quick online courses or tutorials to refresh your knowledge before interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle common IT support scenarios and be ready to share examples from your past experiences. Practice makes perfect, so maybe do a mock interview with a friend.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace 2nd Line IT Support Engineer — Proactive IT & AV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd Line support and your proficiency with Windows and Microsoft Office 365. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and explain why you're the perfect fit for our IT team. Let us know about your passion for tech and how you can contribute to our projects.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Liberty Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft Office 365. Be prepared to discuss specific technical issues you've resolved in the past, as well as any tools or methods you used. This will show that you're not just familiar with the software but can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, think of examples where you've successfully communicated technical information to non-technical users. Practise explaining complex concepts in simple terms, as this will demonstrate your ability to collaborate with team members and clients alike.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. For instance, how would you handle a critical system failure? Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and problem-solving skills.
✨Research the Company Culture
Familiarise yourself with the architectural and design practice's values and projects. Understanding their work will help you tailor your answers to align with their goals and demonstrate your genuine interest in being part of their team.
