Front of House Receptionist in Watford

Job Title: Front of House Receptionist – Private Fertility Clinic

Salary: £25,000-£27,000 (depending on experience)

Probation: 3-6 months (performance-based)

Location: Borehamwood, Hertfordshire (a driver is preferred due to the location)

Hours: 9:00am – 5:30pm, 40 hours per week

Some weekend work required, with time off in lieu

Contract: Permanent

Start Date: Immediate (but happy to wait for the right person)

About the Role:

We are seeking a warm, engaging and highly organised Front of House Receptionist to join a high-end private fertility clinic in Borehamwood. This is a busy, patient-facing role where you will play a key part in ensuring every individual receives an exceptional experience from the moment they walk through the door. You will be the first point of contact for patients, providing a calm, welcoming and professional presence in what can often be an emotional and sensitive journey.

Key Responsibilities:

• Greeting patients and managing check-ins in a friendly and reassuring manner
• Booking and managing appointments
• Registering new patients and updating records
• Handling payments and providing information on clinic services
• Managing incoming calls and email enquiries
• Supporting patients throughout their treatment journey
• Working closely with clinical and administrative teams to ensure smooth daily operations

About You:

• Bubbly, confident and highly professional
• Strong communication and administrative skills
• Able to remain calm, organised and compassionate in a fast-paced environment
• Experience as a Medical or Private Healthcare Receptionist is desirable
• Comfortable learning new systems and processes
• Passionate about delivering exceptional patient care

If you enjoy being busy, love supporting patients, and want to be part of a friendly, state-of-the-art clinic where care and compassion come first, we’d love to hear from you. Please send your CV to be considered. All applicants must have the right to work in the UK .