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- Tasks: Manage medical emergency assistance claims and provide exceptional customer service.
- Company: Join a fantastic global organisation with a passionate team.
- Benefits: Competitive salary, hybrid working, 28 days holiday, and gym discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong interpersonal skills, resilience, and ability to handle multiple cases.
- Other info: Exciting career growth opportunities and supportive work environment.
The predicted salary is between 26200 - 30300 £ per year.
Salary: £26,200 rising to £30,300 following successful completion of a training programme
Location: Portsmouth
Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.
Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you.
Customer Service Role Overview:
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.
What the Customer Service role will involve:
- Overseeing and handling medical emergency assistance claims as the primary responsibility
- Supervising a caseload of medical emergency assistance claims
- Prioritising tasks based on urgency and deadlines
- Handling challenging situations with professionalism and compassion
- Contributing to the overall performance of the customer service technical team
Our ideal candidate:
- Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
- The ability to remain calm under pressure and be resilient
- Self-motivated and well organised as you will need to handle multiple cases at once
- Strong written communication and attention to detail
Company benefits:
- 28 days holiday, rising to 38 with length of service
- Hybrid working options after probation, 2 days a week in the office & 3 days at home
- Employee assistance programme
- Cycle to work scheme
- Gym discounts
- Healthcare plan
- Free parking
- Discount on travel and medical insurance products
Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date: Wednesday 25th February 2026. Start date for this role is Monday 16th March!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Advisor in Portsmouth employer: Liberty Recruitment Group
Contact Detail:
Liberty Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for interviews or assessments, drop in some knowledge about what they do and how you can contribute. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle tricky situations, especially those involving medical emergencies. We all know that being calm and compassionate is key, so rehearse your responses to show you’re ready for anything.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any company events. This can give you insider info and might even lead to a referral. Plus, it shows you’re proactive and really interested in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview or assessment, shoot a quick thank-you email to express your appreciation. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your interpersonal skills and ability to handle challenging situations.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly – we love a bit of personality!
Highlight Your Resilience: In your application, mention any experiences where you’ve had to stay calm under pressure. We’re looking for candidates who can juggle multiple cases while maintaining a compassionate approach, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Liberty Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the company’s values and the specifics of handling medical emergency assistance claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your interpersonal skills, ability to stay calm under pressure, and how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your capabilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for the interview. Dress smartly to make a good first impression. It shows that you respect the opportunity and are serious about the role.
