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For Companies At a Glance
- Tasks: Handle customer enquiries via WhatsApp, phone, social media, and ticketing systems.
- Company: Join a fantastic business in Southampton known for excellent customer service.
- Benefits: Enjoy casual dress code, free parking, 27 days holiday, and company discounts.
- Why this job: Be part of a collaborative team improving Trustpilot ratings while providing top-notch service.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
- Other info: Training provided, with flexible shifts including one late shift and weekend work.
The predicted salary is between 20300 - 28700 £ per year.
Are you an experienced Customer Service Specialist who is passionate about providing an excellent service?
Customer Service Role Overview:
Working for a fantastic business based in Southampton, you will be part of a team of Product Specialists responsible for handling all customer enquiries. You will undergo 2-3 weeks of training to aid you in offering the best service possible. There will be 1 late shift a week, working 1pm - 9pm and 1 in 4 weekend shifts (Saturday & Sunday) with two weekdays off the following week.
What the Customer Service role will involve:
- Replying to customer enquiries through a range of channels including WhatsApp, Phone, Social Media and Ticketing systems
- Providing high-quality answers to queries to ensure they are resolved quickly and efficiently
- Working collaboratively to uphold and improve Trustpilot ratings
- Following company procedures when handling returns
What you'll bring:
- A great eye for detail
- A passion for providing excellent service to customers
- A positive can-do attitude and creative thinking
- Experience in a similar position
- Excellent communications skills and you cannot be phone shy!
Additional information:
- Casual dress code
- Free on-site parking
- 27 days holiday plus bank holidays
- Company discounts
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team.
Customer Service Specialist in Southampton employer: Liberty Recruitment Group
Contact Detail:
Liberty Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Southampton
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and through messaging platforms. Since you'll be handling enquiries via various channels, being articulate and clear is key to providing excellent service.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for typical questions or issues can give you an edge during the interview process.
✨Tip Number 4
Showcase your teamwork skills. Since the role involves collaborating with others to improve Trustpilot ratings, emphasising your ability to work well in a team can make you a standout candidate.
We think you need these skills to ace Customer Service Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you handled customer enquiries, especially through various channels like phone and social media.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to improving Trustpilot ratings.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, positive attitude, and creative thinking. These are key traits the company is looking for, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Specialist.
How to prepare for a job interview at Liberty Recruitment Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they handle customer service can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would respond to difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves various communication channels, emphasise your communication skills during the interview. Provide examples of how you've effectively communicated with customers in the past, whether through phone, social media, or other platforms.
