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- Tasks: Be the friendly voice for customers, guiding them through their queries and ensuring a smooth order process.
- Company: Join a well-established manufacturing organisation with a supportive team culture.
- Benefits: Enjoy 23 days holiday, hybrid working, free parking, and fun social events.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor! Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process. Based in Chichester, paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed!
What you'll do:
- Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner
- Provide informed product support and recommend appropriate solutions based on individual customer requirements
- Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process
- Liaise with relevant internal and external parties to ensure customer queries are fully resolved
- Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages
The ideal candidate:
- Previous experience within a customer service role
- Excellent communication skills with a professional and friendly manner
- Strong organisational skills with the ability to manage multiple tasks effectively
- Confident handling customer queries and resolving issues proactively
- A strong attention to detail and ability to provide accurate information
- Ability to work collaboratively with internal departments and external customers
- IT literate and confident using Microsoft Office packages
Company Benefits:
- 23 days holiday + bank holidays
- Hybrid working options following a successful probationary period
- Free parking
- Employee Assistance Programme
- Various social events
- Plus, so much more!!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Advisor in Chichester employer: Liberty Recruitment Group
Contact Detail:
Liberty Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chichester
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and proactive approach during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture, which is super important for a Customer Service Advisor.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people, and we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Customer Service Advisor in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer queries and provided support in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Share your passion for providing excellent customer experiences and how you can contribute to our team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Liberty Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research the organisation you're applying to. Understand their products, values, and what sets them apart in the manufacturing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to manage customer expectations. This will demonstrate your proactive approach and experience.
✨Showcase Your Communication Skills
Since excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your delivery and ensure you come across as professional and friendly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.