At a Glance
- Tasks: Provide advanced IT support, troubleshoot complex issues, and mentor junior staff.
- Company: Join a growing IT team in a dynamic and supportive environment.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and additional on-call compensation.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Make a real impact by solving tech challenges and leading projects.
- Qualifications: 4+ years of desktop support experience and strong technical skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced IT Support Engineer II to join a growing IT team in a senior, hands-on support role. This position is responsible for advanced troubleshooting, systems administration, project execution, and mentoring junior support staff. Initial training will be onsite, with hybrid flexibility available after onboarding.
Responsibilities
- Provide Tier II technical support and serve as an escalation resource for complex issues.
- Troubleshoot and resolve problems involving endpoints, Microsoft 365, identity management, and collaboration tools.
- Administer and support Windows environments, Active Directory, Entra ID, Group Policy, Windows Server, and PowerShell.
- Support endpoint imaging, provisioning, asset management, deployment, and hardware troubleshooting.
- Diagnose and resolve network-related issues involving DNS, DHCP, VPN, email, TCP/IP, HTTP, and SSL.
- Perform root-cause analysis and implement solutions to prevent recurring issues.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Lead IT projects and coordinate with internal stakeholders and vendors.
- Mentor junior support team members and promote support best practices.
- Participate in a rotating on-call schedule with additional compensation.
Requirements
- 4+ years of hands-on desktop support experience in Windows environments.
- Strong knowledge of Microsoft 365, Active Directory, Group Policy, Windows Server, and PowerShell.
- Experience troubleshooting complex technical issues and taking ownership through resolution.
- Understanding of networking concepts including DNS, DHCP, VPN, HTTP, SSL, OSI Model, and TCP/IP.
- Excellent written and verbal communication skills.
- Ability to work independently and exercise sound judgment.
- Ability to lift up to 50 lbs., climb ladders, and stand or walk for extended periods.
Preferred Qualifications
- Experience with Microsoft administration.
- Exposure to data cabling or computer facilities maintenance.
Location: Devon, PA (Hybrid after onboarding)
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Type: Full-Time
Additional: Participation in a rotating on-call schedule with additional stipend compensation.
IT Support Engineer employer: Liberty Personnel Services, Inc.
Join a dynamic and supportive IT team in Devon, PA, where your expertise as an IT Support Engineer II will be valued and nurtured. We offer a hybrid work model post-onboarding, competitive compensation, and opportunities for professional growth through mentoring and leading projects. Our collaborative work culture prioritises employee development and fosters innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Liberty Personnel Services, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Liberty Personnel Services, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Liberty Personnel Services, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Liberty Personnel Services, Inc.!
✨Direct Apply to Liberty Personnel Services, Inc.
Let's not forget to apply directly through the Liberty Personnel Services, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Liberty Personnel Services, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Liberty Personnel Services, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Liberty Personnel Services, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
