Manager, Engineering, Global Network Communications in Cornholme

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

The Global Network Communications team is actively seeking to hire a Manager, Engineering who will be responsible for the Communication Fabric Telephony and Interconnect teams. As part of the Global Network Communications team, our purpose and responsibility are ensuring that the underlying network that connects our customers to our employees and applications is stable, resilient and of high quality, and that the network and telecom services we provide to our business partners are simple to use. You will support, simplify and help the team automate the connectivity between Carriers, Liberty Mutual, Cloud Services and Communication Platforms, while monitoring and reporting the quality of those connections.

Responsibilities include:

• Ensuring application or portfolio of platforms are enhanced and maintained to meet business functional need.
• In partnership with Product Owner, identifying key performance indicators to measure success of work product.
• Understanding the business domain and product vision; aligning work of the team toward the shared goals for the product.
• Monitoring team effectiveness and addressing issues affecting team productivity.
• Supporting team members in addressing or escalating issues to make the overall team more efficient.
• Removing roadblocks and obstacles; managing interdependencies when needed.
• Initiating and fostering collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives.
• Managing the quality of work delivered by team members and dealing effectively with performance issues in a timely manner.
• Coordinating and delivering performance reviews and driving professional development, including rotations and special assignments.
• Facilitating or providing mentoring experiences and relevant technical coaching and support to team members.
• Hiring talent and actively engaging in recruiting processes.
• Coordinating with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
• Participating in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance application or platform.

Qualifications:

• Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor’s or Master’s Degree in technical or business discipline and a minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment.
• 3 years in a leadership role preferred.
• Able to manage complex technology development concepts, capabilities and maturity.
• Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively and build consensus.
• In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.