Claims Strategy Director – GRS Claims Coop

Department: Claims

Location: London, UK or US

Type: Permanent

About the Role:

Strategic leader responsible for managing and evolving the Global Risk Solutions (GRS) Claims Cooperative (Coop), our global Claims governing body that manages intake, prioritization, and strategic decision making for cross-Claims operational initiatives and strategy across LII, LMRe, North America, and Surety Claims. This role partners across multiple organizations across GRS, as well as cross-functional GRS partners, to understand broad organizational needs and ensure alignment while actively championing the overall strategic direction of the Claims Coop. Acting as lead strategist for the Coop requires a dynamic and proactive leader aligned with the Coop steering committee to support our shared objectives across GRS Claims. This includes coordinating with key business stakeholders and Chief Claims Officers (CCOs) to facilitate collaboration, communication, and continuous improvement across our Claims business segments.

Key Responsibilities:

• Drive the Claims Coop forward, actively setting the strategy and direction for and promoting the value of the Coop to broader GRS partners, while acting as a thought partner to Coop steering committee and CCOs.
• Enable and execute supporting work such as the Coop planning process and global-Claims shared strategic initiatives, projecting managing larger initiatives when appropriate. Track delivery of key initiatives and outcomes across multiple regions.
• Proactively promote the value and objectives of the Claims Coop across various business units within GRS, adding a strategic Claims voice to their tables, while identifying key GRS priorities that Claims Coop can support in return.
• Design, organize, and lead Coop forums/meetings in order to facilitate shared strategy and global decision making, including meeting logistics, while ensuring equal representation from all partner segments.
• Maintain clear and consistent communication channels among Coop members and leadership, preparing regular updates to CCOs & steering committee members.
• Lead the planning and coordination of Claims content for GRS Integrated Business Reviews (IBRs) by working with the CCOs to translate complex strategy and data into a clear narrative; craft decks, talking points, speaker notes, and executive summaries; prepare CCOs, supporting as they deliver the content.

Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

• Effective project and program management skills
• Proven experience in claims management, insurance operations, or related areas.
• Strong facilitation and meeting management skills with experience leading virtual and onsite sessions.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Ability to synthesize complex information into clear presentations and reports.
• Demonstrated ability to coordinate cross-functional teams and drive collaborative initiatives.
• Ability to promote a collaborative team environment consisting of several teams and diverse stakeholders.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication, consensus building and presentation skills.
• Strategic thinker with a hands-on approach.
• Exceptional organizational and time management skills.
• Comfortable working in a fast-paced, dynamic environment.
• Passion for continuous improvement and innovation in claims processes.

About Liberty Specialty Markets (LSM):

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.