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- Tasks: Lead strategic initiatives for the Global Risk Solutions Claims Cooperative and drive collaboration across teams.
- Company: Join Liberty Specialty Markets, a leading global insurer committed to putting people first.
- Benefits: Enjoy a vibrant work environment, career development, and a focus on work-life balance.
- Why this job: Make a real impact in claims strategy while promoting innovation and continuous improvement.
- Qualifications: Experience in claims management and strong project management skills are essential.
- Other info: Be part of a diverse and inclusive culture that values unique perspectives.
The predicted salary is between 43200 - 72000 £ per year.
Department: Claims
Location: London, UK or US
Type: Permanent
About the Role:
Strategic leader responsible for managing and evolving the Global Risk Solutions (GRS) Claims Cooperative (Coop), our global Claims governing body that manages intake, prioritization, and strategic decision making for cross-Claims operational initiatives and strategy across LII, LMRe, North America, and Surety Claims. This role partners across multiple organizations across GRS, as well as cross-functional GRS partners, to understand broad organizational needs and ensure alignment while actively championing the overall strategic direction of the Claims Coop. Acting as lead strategist for the Coop requires a dynamic and proactive leader aligned with the Coop steering committee to support our shared objectives across GRS Claims. This includes coordinating with key business stakeholders and Chief Claims Officers (CCOs) to facilitate collaboration, communication, and continuous improvement across our Claims business segments.
Key Responsibilities:
- Drive the Claims Coop forward, actively setting the strategy and direction for and promoting the value of the Coop to broader GRS partners, while acting as a thought partner to Coop steering committee and CCOs.
- Enable and execute supporting work such as the Coop planning process and global-Claims shared strategic initiatives, projecting managing larger initiatives when appropriate. Track delivery of key initiatives and outcomes across multiple regions.
- Proactively promote the value and objectives of the Claims Coop across various business units within GRS, adding a strategic Claims voice to their tables, while identifying key GRS priorities that Claims Coop can support in return.
- Design, organize, and lead Coop forums/meetings in order to facilitate shared strategy and global decision making, including meeting logistics, while ensuring equal representation from all partner segments.
- Maintain clear and consistent communication channels among Coop members and leadership, preparing regular updates to CCOs & steering committee members.
- Lead the planning and coordination of Claims content for GRS Integrated Business Reviews (IBRs) by working with the CCOs to translate complex strategy and data into a clear narrative; craft decks, talking points, speaker notes, and executive summaries; prepare CCOs, supporting as they deliver the content.
Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience:
- Effective project and program management skills
- Proven experience in claims management, insurance operations, or related areas.
- Strong facilitation and meeting management skills with experience leading virtual and onsite sessions.
- Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
- Ability to synthesize complex information into clear presentations and reports.
- Demonstrated ability to coordinate cross-functional teams and drive collaborative initiatives.
- Ability to promote a collaborative team environment consisting of several teams and diverse stakeholders.
- Highly developed negotiation, facilitation and consensus building skills.
- Highly developed oral and written communication, consensus building and presentation skills.
- Strategic thinker with a hands-on approach.
- Exceptional organizational and time management skills.
- Comfortable working in a fast-paced, dynamic environment.
- Passion for continuous improvement and innovation in claims processes.
About Liberty Specialty Markets (LSM):
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.
Claims Strategy Director – GRS Claims Coop employer: Liberty Mutual Insurance
Contact Detail:
Liberty Mutual Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Strategy Director – GRS Claims Coop
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to GRS or claims management. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s values and how they align with your own. Be ready to discuss how you can contribute to their mission of putting people first and driving innovation in claims processes.
✨Tip Number 3
Showcase your project management skills! Be prepared to share examples of how you've successfully led initiatives or collaborated across teams. This will highlight your ability to drive strategic direction, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liberty Specialty Markets team.
We think you need these skills to ace Claims Strategy Director – GRS Claims Coop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims management and strategic leadership. We want to see how your skills align with the role of Claims Strategy Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of collaboration and communication, it’s essential to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to reflect your ability to influence stakeholders and convey complex information effectively.
Highlight Project Management Experience: We’re looking for someone with strong project and programme management skills. Be sure to include specific examples of initiatives you’ve led or contributed to, especially those that required cross-functional teamwork and strategic thinking.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Liberty Specialty Markets!
How to prepare for a job interview at Liberty Mutual Insurance
✨Know Your Strategy Inside Out
As a Claims Strategy Director, you'll need to demonstrate a deep understanding of strategic initiatives. Research the company's current claims strategies and be ready to discuss how you can enhance them. Prepare examples of how you've successfully driven strategy in previous roles.
✨Showcase Your Communication Skills
This role requires excellent communication and interpersonal skills. Practice articulating complex ideas clearly and concisely. Consider preparing a brief presentation on a relevant topic to showcase your ability to synthesise information and engage stakeholders effectively.
✨Prepare for Cross-Functional Collaboration
You'll be working with various teams across GRS, so highlight your experience in leading cross-functional initiatives. Be ready to discuss specific examples where you've facilitated collaboration and driven consensus among diverse stakeholders.
✨Demonstrate Your Project Management Prowess
Effective project management is key for this position. Prepare to discuss your approach to managing large initiatives, including how you track delivery and outcomes. Bring examples of successful projects you've led, focusing on your organisational and time management skills.