At a Glance
- Tasks: Lead client services and drive agency growth through innovative strategies and partnerships.
- Company: Dynamic independent agency specialising in media, creative, and technology.
- Benefits: Competitive contract role with opportunities for professional development and networking.
- Other info: Join a high-performing team focused on innovation and collaboration.
- Why this job: Shape the future of customer experiences in a fast-paced, tech-driven environment.
- Qualifications: 10-15 years in client services with strong commercial acumen and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
This is a contract role for 4 months. Our client is a large independent agency bringing media, creative, technology and behavioural strategy under one roof. As a CX and technology agency, it focuses on designing and scaling customer experiences through strategy, data and engineering.
As Client Service Director, you’ll own the agency’s growth engine, the new business pipeline, a client portfolio, the commercial management, and the infrastructure to scale. Working alongside the MD, you’ll build it into a standalone, high-performing agency and forge partnerships and diversify our portfolio to accelerate market presence.
- New Business & Commercial Strategy (50%)
- Pipeline Management: Own and manage the CRM (Aurea) and new business pipeline, alongside the Marketing & New Business team and client leads to maintain a strong, consistent pipeline of opportunities.
- With the support of the MD & Finance Director, lead the development of scope of works, pricing models, and commercial frameworks for new clients to ensure profitability and scalability.
- Growth Enablement: Support MD and the Marketing & New Business team in pitches by managing timelines, resource management, drafting collaterals and presentations.
- Tech Alliances: Build and manage formal partnerships with tech platforms (e.g. Adobe, Braze, Storyblok, Contentful) to drive inbound referrals, support pitches, sales and the team enablement process.
- Financial Oversight: Work with IT on the internal tech stack (Slack, Box, MS, House of AI) to ensure the agency operates as a high-performance digital workspace.
- Legal & Compliance: Oversee MSAs, NDAs, and data security compliance (GDPR etc.).
- Talent Strategy: Working with HR, lead recruitment and onboarding for new teams as the agency diversifies and wins work outside the anchor client.
A minimum of 10-15 years experience in a Client Service Director, or senior operational role within a digital, CX, or technology-led agency.
- Strong commercial acumen, with demonstrable ownership of P&L, pricing models, and revenue growth strategies.
- Experience managing new business pipelines and CRM systems (e.g. Aurea), with a track record of driving high-quality opportunities.
- Ability to lead end-to-end proposal development, including scoping, commercial frameworks, and contract oversight.
- Strong stakeholder management skills, with the ability to collaborate across Marketing, Client Leads, Finance, and senior leadership.
- Experience supporting and leading pitches, including planning, resourcing, and development of compelling client materials.
- Solid understanding of legal and compliance frameworks, including MSAs, NDAs, and GDPR.
- People leadership experience, with the ability to support hiring, onboarding, and fostering a high-performing, inclusive culture.
- Experience building or scaling a multi-client agency or business unit within a networked organisation.
- Existing relationships with key CX/MarTech technology partners and experience managing alliance partnerships.
- Background in both strategy and delivery across digital experience, e-commerce, or customer engagement platforms.
- Experience creating award submissions, case studies, and marketing collateral to support agency positioning.
- Familiarity with digital workplace tools and collaboration platforms (e.g. Slack, Box, Microsoft ecosystem).
- Exposure to AI-enabled tools or digital innovation initiatives within agency or client environments.
Client Services Director - Digital, CX or technology-led agency in London employer: Liberty Hive
As a leading independent agency, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. Our commitment to employee growth is evident through our collaborative environment, where you will have the opportunity to shape the future of customer experiences while working alongside industry experts. With a focus on technology and strategy, this role offers a unique chance to drive impactful change in a high-performing agency setting, all within a vibrant location that encourages professional development and networking.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director - Digital, CX or technology-led agency in London
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Client Services Director - Digital, CX or technology-led agency in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Liberty Hive from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Liberty Hive specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Liberty Hive
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Liberty Hive, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Liberty Hive you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Liberty Hive that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Liberty Hive, so think on your feet and don't hesitate to showcase your creativity!
