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- Tasks: Provide IT support and troubleshoot issues for our Service Desk.
- Company: Join Liberty, a leading property services business focused on customer satisfaction.
- Benefits: Enjoy 23 days annual leave, pension scheme, and wellness perks like mental health support.
- Why this job: Be part of a dynamic team that values innovation and personal development.
- Qualifications: 1-2 years service desk experience and knowledge of ITIL and industry-standard products required.
- Other info: This is a fixed-term contract with opportunities for training and growth.
The predicted salary is between 22000 - 24000 £ per year.
Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant on experience), plus benefits.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector. We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
Key responsibilities for this Service Desk Analyst will include:
- Provide operational support, over the phone and face to face for the IT Service Desk
- Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
- Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
- Take ownership of incidents and service requests through to resolution
- Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed
- 1st & 2nd line support, troubleshooting of IT related problems from in-house software to hardware
- Identify improved ways of working
What we are looking for in our ideal Service Desk Analyst:
- 1-2 years experience working in a service desk or desktop team environment (Mandatory).
- ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable)
- In depth knowledge of industry standard products including Windows 11, Android, IOS, MS Office.
- Networking protocols & desktop/laptop computers and peripherals.
- Excellent PC support experience in a multi-site environment
- Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to work Scheme
- Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value
- Smart health (including rund the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness programme
- YuMatter- Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor
- Free will writing
- Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
Liberty is a real living wage employer. If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst FTC, click "apply" below - we want to hear from you!
Closing date for applications is 25th June 2025 (we reserve the right to close this vacancy earlier depending on number of applications).
Service Desk Analyst Fixed Term Contract employer: Liberty Group
Contact Detail:
Liberty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst Fixed Term Contract
✨Tip Number 1
Familiarise yourself with ITIL V3/V4 principles, as having this knowledge will set you apart from other candidates. Consider brushing up on your understanding of service desk processes and how they apply to incident management.
✨Tip Number 2
Gain hands-on experience with the specific tools and technologies mentioned in the job description, such as Windows 11 and MS Office. Being able to demonstrate your proficiency with these systems during an interview can significantly boost your chances.
✨Tip Number 3
Prepare for common service desk scenarios that may come up in interviews. Think about how you would handle various IT issues and be ready to discuss your problem-solving approach and any relevant experiences you've had.
✨Tip Number 4
Network with current or former employees of Liberty, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview process.
We think you need these skills to ace Service Desk Analyst Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles in service desk or desktop team environments. Emphasise your ITIL qualifications and familiarity with industry-standard products like Windows 11 and MS Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to troubleshoot IT issues. Mention specific examples of how you've successfully resolved incidents in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to incident management, troubleshooting, and using Service Desk logging systems. This will demonstrate your capability to meet the job's key responsibilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at Liberty Group
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows 11, Android, iOS, and MS Office. Be prepared to discuss your experience with troubleshooting IT issues, as well as any specific software or hardware you've worked with in the past.
✨Understand the Role
Familiarise yourself with the key responsibilities of a Service Desk Analyst. Be ready to explain how you would handle incidents and service requests, and demonstrate your understanding of prioritising and managing these effectively.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent support in previous positions. Highlight your ability to communicate clearly and empathetically, both over the phone and face-to-face.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
