At a Glance
- Tasks: Be the welcoming face of our organisation and provide essential administrative support.
- Company: Join a supportive team at Liberty, where people are at the heart of everything we do.
- Benefits: Enjoy 23 days annual leave, health support, and full training opportunities.
- Other info: Dynamic role with great career growth potential and a positive team atmosphere.
- Why this job: Make a real difference in a fast-paced environment while developing your skills.
- Qualifications: Previous admin experience or a willingness to learn, plus excellent customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
Are you a friendly and organised Administrator looking to join a busy, customer-focused team? We have an exciting opportunity for a Business Support Administrator to join our team in Salford. If you enjoy providing excellent customer service, thrive in a fast-paced environment, and take pride in being the welcoming face of an organisation, we'd love to hear from you.
We Can Offer You:
- Work-Life Balance: 23 days annual leave plus bank holidays
- Health & Wellbeing: Access to wellbeing support, employee assistance programmes and additional employee benefits
- Training & Development: Full training provided with opportunities to develop your skills and knowledge
- Additional Benefits: On-site parking and a supportive team environment
Your Role as our Business Support Administrator
Working as part of our Business Support team, you will be the face of our organisation and the first point of contact for everyone who visits our office. As our Front of House Receptionist, you will play a vital role in creating a welcoming, professional and positive first impression for clients, customers, contractors and colleagues, while also providing administrative support across our operations.
Your responsibilities will include:
- Acting as the first point of contact for visitors, clients, contractors and colleagues
- Managing reception duties and creating a welcoming, professional environment
- Signing visitors in and out and monitoring site access procedures
- Managing incoming and outgoing mail and deliveries
- Creating ID badges for new starters
- Producing and issuing tenant fobs for residential properties
- Managing shared inboxes and responding to enquiries promptly
- Maintaining spreadsheets and updating internal systems
- Raising new job events and processing updates on existing works
- Closing emergency call-out jobs and managing no-access appointments
- Providing general administrative support to operational teams
- Offering refreshments to visitors and ensuring a positive customer experience
This role is fully office-based and operates on an alternating shift pattern of: 7:30am - 4:00pm, 8:00am - 4:30pm.
What We Need From You:
- Previous administration experience or a willingness to learn
- Excellent customer service and communication skills
- A friendly, approachable and professional manner
- Confidence working in a front-of-house reception environment
- Good organisational skills and attention to detail
- Competent IT skills, including using emails, spreadsheets and internal systems
- Ability to prioritise tasks and work effectively in a busy office
- A positive, team-focused attitude
Why Liberty?
At Liberty, people are at the heart of everything we do. We're committed to creating a supportive and inclusive workplace where our colleagues can develop, succeed and make a real difference. Whether you're an experienced administrator or looking to build your career in a business support role, we'll provide the training and support you need to thrive.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.
Business Support Administrator in Salford employer: Liberty Group
Liberty Group is an excellent employer, offering a flexible remote working environment that promotes work-life balance while allowing you to develop your payroll expertise. With a supportive team culture and opportunities for professional growth, you'll find meaningful and rewarding employment as a Payroll Specialist, all from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberty Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberty Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberty Group:Your cover letter is your chance to shine! Tell us why you want to work at Liberty Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberty Group!
How to prepare for a job interview at Liberty Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
