At a Glance
- Tasks: Be the friendly face of our company, helping customers and managing queries.
- Company: Join WPS, a dynamic team in the heart of London.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a vibrant workplace.
- Why this job: Perfect for those who love customer interaction and thrive in fast-paced settings.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
WPS is looking for a friendly, organised and proactive Customer Service Assistant / Receptionist to join our team at our Drummond Street office. As the first point of contact for customers, contractors and colleagues, you will play a key role in delivering a professional and efficient front‑of‑house service, while also supporting our Customer Service team with administrative duties and coordination of repairs and queries. This is a fantastic opportunity for someone who enjoys working in a fast‑paced environment, thrives on delivering excellent customer service, and takes pride in keeping things running smoothly behind the scenes.
Key Responsibilities
- Act as the first point of contact for customers, providing a welcoming and professional reception service
- Handle customer queries and repair requests, ensuring they are managed promptly and efficiently
- Maintain accurate records on internal systems (including defect/repair platforms)
- Coordinate appointments, inspections and schedules with operatives and subcontractors
- Manage customer communications, keeping all parties updated and expectations clear
- Support the Customer Service Manager with administrative tasks and reporting
- Prepare and send customer documentation following completion of works
- Monitor and follow up on repairs to ensure customer satisfaction
- Assist with compiling reports and identifying trends to improve service delivery
Essential Skills and Experience
- Previous experience in a customer service, receptionist or administrative role
- Excellent communication skills – both written and verbal
- Strong attention to detail and organisational skills
- Ability to multitask and work on your own initiative
- Confident using Microsoft Office (Excel, Word, Outlook)
- A calm and professional approach, even in busy or challenging situations
Desirable
- Experience scheduling appointments or coordinating teams
- Knowledge of repairs/maintenance or construction environments
What You'll Bring
- A positive, proactive attitude and a passion for helping customers
- Strong relationship‑building skills with customers and colleagues
- The ability to stay organised and focused in a fast‑paced environment
- Empathy and professionalism when dealing with customer concerns
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.
Customer Service Assistant employer: Liberty Group
WPS is an exceptional employer located in the vibrant area of Drummond Street, London, offering a dynamic work environment where customer service excellence is at the forefront. With a strong emphasis on employee growth and development, WPS fosters a supportive culture that encourages teamwork and innovation, making it an ideal place for those looking to thrive in their careers while making a meaningful impact. Employees benefit from a collaborative atmosphere, competitive remuneration, and opportunities to enhance their skills in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberty Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberty Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberty Group:Your cover letter is your chance to shine! Tell us why you want to work at Liberty Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberty Group!
How to prepare for a job interview at Liberty Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
