At a Glance
- Tasks: Coordinate and schedule tasks while managing customer relationships in a dynamic environment.
- Company: Join Liberty, a diverse and supportive team focused on personal development.
- Benefits: Enjoy 23 days annual leave, health support, and ongoing professional development.
- Other info: Flexible work-life balance with opportunities for growth and change management.
- Why this job: Make a real difference in communities while enhancing your skills in a rewarding career.
- Qualifications: Good education, call handling experience, and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
We're looking for someone who is looking to work in a dynamic and fluid environment, thrives both independently and within a team, has fantastic communication skills and brings solid knowledge of office systems and processes.
We can Offer You
- Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
- Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
- Training & Growth: Ongoing professional development to keep you at the top of your game
Your Role As Our Work Coordinator
- Prioritising and scheduling backfill and reinstatement tasks
- Rescheduling jobs that fall out of programme
- Help us manage contract requirements for a range of jobs
- Handling calls, scheduling a range of works
- Validating each job to ensure the required information is available
- Managing the customer and client relationships
- Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
- Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
What We Need from You
- Good level of education
- Previous call handling/scheduling experience
- Ability to operate a computerised data base system
- Good knowledge of office working systems
- Excellent communication skills
- Ability to work independently and as part of a team
- Demonstrate strong analytical skills and the ability to manage change
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Work Coordinator in Birmingham employer: Liberty Group
Liberty Group is an excellent employer, offering a flexible remote working environment that promotes work-life balance while allowing you to develop your payroll expertise. With a supportive team culture and opportunities for professional growth, you'll find meaningful and rewarding employment as a Payroll Specialist, all from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Work Coordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberty Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberty Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Work Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberty Group:Your cover letter is your chance to shine! Tell us why you want to work at Liberty Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberty Group!
How to prepare for a job interview at Liberty Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
