Tenant Experience Liaison – Social Housing in Birmingham

Tenant Experience Liaison – Social Housing in Birmingham

Birmingham Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Connect with residents and teams to ensure excellent service and support.
  • Company: Liberty Group, a leading social housing provider in Birmingham.
  • Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
  • Other info: Join a dynamic team dedicated to improving tenant experiences.
  • Why this job: Make a real difference in the lives of residents and enhance community well-being.
  • Qualifications: Strong communication skills and a passion for helping others.

The predicted salary is between 30000 - 40000 Β£ per year.

Liberty Group in Birmingham is seeking a proactive Tenant Liaison Officer to act as the central link between residents, service delivery teams and clients.

You will help ensure access is achieved, needs are understood, and residents receive excellent service across interactions.

You will engage with tenants, housing teams and operational staff to complete servicing and compliance works efficiently, with minimal disruption, while supporting vulnerable customers and maintaining accurate records.

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Tenant Experience Liaison – Social Housing in Birmingham employer: Liberty Group

Liberty Group is an excellent employer, offering a flexible remote working environment that promotes work-life balance while allowing you to develop your payroll expertise. With a supportive team culture and opportunities for professional growth, you'll find meaningful and rewarding employment as a Payroll Specialist, all from the comfort of your own home.

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Contact Details:

Liberty Group Recruitment Team

We think you need these skills to ace Tenant Experience Liaison – Social Housing in Birmingham

Proactive Communication
Customer Service Skills
Interpersonal Skills
Record Keeping
Problem-Solving Skills
Understanding of Social Housing
Engagement Skills