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For Companies At a Glance
- Tasks: Coordinate delivery operations and manage customer communication for clean energy solutions.
- Company: Join a mission-driven company focused on making clean energy accessible for all.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Be part of the clean energy revolution and make a real difference in people's lives.
- Qualifications: Strong admin skills and experience in customer communication are essential.
- Other info: Dynamic role with opportunities for growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
About us
We’re on a mission to make clean energy easier for everyone. We take pride in our promise to do what’s right by our people, customers, and planet – it’s basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.
Job Purpose
You’ll manage day-to-day admin and coordination across EVC and Solar fault tickets, fleet operations, partner activity, and customer communication. This job description focuses on keeping orders moving, resolving issues quickly, and keeping customers updated.
Key Accountabilities
- EVC & Solar Fault Management
Own all customer communication for fault tickets. Log faults in internal systems. Coordinate issue resolution with partners, suppliers, and engineers. Track progress and close faults within agreed SLAs. Raise and manage RMAs where required. - EVC Fleet Contract Management
Manage orders from initial request through to installation. Handle customer communication and updates. Maintain system records and trackers. Manage faults, escalations, and warranty processes. Oversee partner and subcontractor activity. - Stakeholder & Partner Management
Work with national subcontractors to allocate and schedule work. Provide all required documentation and detail to partners. Keep internal teams informed of upcoming milestones (procurement, invoicing, commissioning). Communicate changes clearly to Sales, Management, and Customers. - Issue, Change & Timeline Management
Manage issues and delays with clear, accurate updates. Track order progress against product SLAs. Escalate risks early and adjust timescales where needed. Document any changes in Simpro and gain approvals. - Customer Communication
Provide clear, timely updates throughout the order and fault process. Keep communication aligned to SLA requirements. Maintain accurate notes and customer history. - Documentation & Admin
Keep WIP trackers, contractor packs, CRM jobs, and mailbox folders up to date. Manage handover documentation and closeout packs. Maintain organised digital records for audits and handovers. - Applications & Permissions
Submit DNO applications and any required permissions. Notify relevant parties as part of pre-delivery activities. - Team Support
Work collaboratively with the delivery team. Support smooth handovers between departments. Contribute to a positive working environment.
Key results/objectives
Faults and orders handled within SLA timelines. Accurate customer communication documented across all systems. Strong partner relationships supporting reliable delivery. Minimal delays through early identification of risks and issues. Up-to-date documentation and clean records across all platforms. High customer satisfaction and consistent feedback from stakeholders.
Knowledge & Experience
- Essential
Strong administrative background. Experience in customer communication roles. Confident managing multiple tasks at once. Good understanding of delivery workflows and ticket management. Ability to work with subcontractors and external partners. Clear written and verbal communication. Comfortable using systems like CRM tools, Excel and trackers. Good organisational and time-management skills. - Desirable
Experience in EV charging or solar environments. Understanding of DNO applications or permissions. Previous experience in service delivery or operational admin roles.
Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
Delivery Coordinator in Sheffield employer: Liberty Global
Contact Detail:
Liberty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the clean energy sector, especially those who work in delivery coordination. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer communication and fault management. Think of examples from your past experiences that showcase your organisational skills and ability to handle multiple tasks. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to make clean energy easier for everyone.
We think you need these skills to ace Delivery Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Delivery Coordinator role. Highlight your admin background and any customer communication experience, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about clean energy and how you can contribute to our mission. Be specific about your relevant experiences and how they align with the job description.
Showcase Your Organisational Skills: Since this role involves managing multiple tasks, give examples of how you've successfully juggled various responsibilities in the past. We love seeing how you keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Liberty Global
✨Know Your Stuff
Before the interview, make sure you understand the basics of EVC and solar fault management. Familiarise yourself with common issues that arise in these areas and how they are typically resolved. This will show your potential employer that you're not just interested in the role, but that you also have a genuine understanding of the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer communication, be prepared to demonstrate your ability to convey information clearly and effectively. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues through effective communication.
✨Be Organised
The job requires strong organisational skills, so come prepared with a system that showcases your ability to manage multiple tasks. You could bring a planner or a digital tool that you use to keep track of your responsibilities. This will help illustrate your time-management skills and your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking orders, or how they handle escalations. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
