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- Tasks: Lead HR operations, coach teams, and drive continuous improvement.
- Company: Join Liberty Blume, a fast-growing tech-enabled business services provider.
- Benefits: Competitive salary, 25 days leave, wellbeing benefits, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in HR operations and strong leadership abilities required.
- Other info: Be part of an inclusive team that values diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a People Services Operations Manager to join us in Bradford.
We are seeking an experienced and results-driven People Services Operations Manager to manage operations in People Services and deliver successfully against customer expectation, KPIs / SLAs and other appropriate deliverables in line with our People Services Strategy. You will be responsible for the key elements of operational management, continuous improvement and customer service.
The role covers various teams within our wider People Services operation, serving multiple clients across several geographies, and is also a key member of the People Services Senior Leadership Team (SLT) where your operational knowledge should be supplemented by your strategic, business development, technological, people and market knowledge.
What will you be doing?
- Lead People Services HR operations to meet and exceed customer KPIs and SLAs
- Provide leadership to operations team leaders and team members
- Teach and coach key skills and behaviours to direct reports an the broader operational team
- Set strategic direction for operations in line with broader People Services strategy, including clear operational goals and initiatives
- Delivering improvements in accuracy, timeliness and productivity in a continuous and sustainable manner
- Use data to analyse trends and potential knowledge gaps
- Monitor performance metrics and KPIs, using data to identify trends, improve processes, and enhance the employee experience.
- Act as a key point of contact for escalations and complex HR operational issues.
- Support HR transformation initiatives, including system implementations, process automation, and service optimisation.
- Operating as a member of the SLT and contributing strategically to the wider goals of People Services in that capacity, leaning on wider industry knowledge and a broad outsourcing and shared services skill base
We tend to look for people with:
Essential
- Proven experience in HR operations or shared services leadership roles
- Strong understanding of operations management
- Excllent continuous improvement skills and behaviours , preferably based on the Lean methodology, with experience of utilising clear and wide ranging measurements, visual displays, error proofing, root cause analysis etc.
- Experience of teaching and coaching continuous improvement skills and behaviours
- Demonstrated ability to lead and develop high-performing teams in a shared services or outsourcing environment
- Led operational teams to consistently meet SLA\’s using key metrics to make informed decsions, improve processes and present clear actionable insights to stakeholders
- Excellent analytical, organisational, and stakeholder management skills
- Exceptional written English skills, with the ability to produce clear, professional, and grammatically accurate documentation, policies, and communications for a diverse, global audience
- High level of discretion and professionalism when handling sensitive information.
Desirable
- HR operations experience
- Business Development skills and behaviours
- Good knowledge of the HRIS and associated technologies markets
What’s in it for you?
- Competitive salary
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
Who we are:
Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.
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People Services Operations Manager employer: Liberty Global
Contact Detail:
Liberty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Liberty Blume on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching common HR operations questions. We recommend practising your answers with a friend or in front of a mirror. Confidence is key, so make sure you can articulate your experience and how it aligns with the role.
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to discuss how you've used data to improve processes in past roles. We love seeing candidates who can back up their claims with real examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re genuinely interested in joining our team at Liberty Blume.
We think you need these skills to ace People Services Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR operations and leadership. We want to see how your skills align with the role of People Services Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills: Since this role involves using data to improve processes, be sure to include examples of how you've used analytics in your previous roles. We love seeing candidates who can turn numbers into actionable insights, so let us know how you’ve done this before!
Keep It Professional Yet Engaging: Your written communication should be clear and professional, but that doesn’t mean it has to be boring! Use a friendly tone while ensuring your grammar and spelling are spot on. We appreciate a bit of personality, so let your passion for HR shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it gets to the right people quickly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Liberty Global
✨Know Your Numbers
As a People Services Operations Manager, you'll need to demonstrate your understanding of KPIs and SLAs. Brush up on relevant metrics and be ready to discuss how you've used data to drive improvements in past roles. This shows you’re not just about theory but have practical experience.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in coaching and developing teams. Think about specific situations where you’ve led a team to success or improved performance. This will help the interviewers see how you can contribute to their operational goals.
✨Emphasise Continuous Improvement
Familiarise yourself with Lean methodology and be prepared to discuss how you've implemented continuous improvement initiatives. Share specific examples of how you've used tools like root cause analysis to enhance processes. This will resonate well with their focus on productivity and efficiency.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complex HR operational issues or escalations. Prepare by thinking through potential scenarios and your approach to resolving them. This will demonstrate your problem-solving skills and ability to think on your feet.
