At a Glance
- Tasks: Lead digital workplace services and enhance employee technology experiences across multiple countries.
- Company: Join Liberty Global, a dynamic leader in telecom and media innovation.
- Benefits: Competitive salary, 25 days leave, wellness benefits, and professional development opportunities.
- Other info: Be part of a passionate team driving innovation in a fast-paced environment.
- Why this job: Make a real impact on how technology supports thousands of employees daily.
- Qualifications: Strong leadership in digital workplace and proven programme management skills required.
The predicted salary is between 75000 - 100000 £ per year.
We are seeking a Director of Digital Employee Experience (DEX) to lead the day-to-day delivery and continuous improvement of digital workplace services across Liberty Global’s multi-country operations.
Reporting into the VP Digital Employee Experience, this role is the operational backbone of the DEX function, translating strategic vision into executed plans, reliable services and measurable outcomes. You will be accountable for the performance of the Service Desk, workplace engineering teams and programme delivery workstreams, ensuring a consistent, high-quality employee technology experience across all Liberty Global geographies.
This is a highly visible leadership role with real scale and impact. You will oversee the execution of workplace programmes including new office builds and moves, AV and meeting room technology deployments, and site connectivity initiatives, owning delivery timelines, budgets and stakeholder communications.
You will also work closely with senior stakeholders to assess the utilisation and value of existing AI and automation platforms within the digital workplace, providing data-driven recommendations to optimise, consolidate or evolve the current landscape.
This is a great opportunity for a hands-on leader who enjoys operating at pace, balancing service stability with continuous improvement, and shaping how technology supports tens of thousands of employees every day.
What will you be doing?
- Leading the Service Desk, workplace engineering and programme delivery teams across Liberty Global’s geographies, ensuring service levels and quality standards are consistently met.
- Planning and delivering workplace technology programmes including office moves, AV and meeting room technology rollouts, and site connectivity upgrades.
- Owning incident, problem and change management across the digital workplace estate, driving root-cause resolution and preventing recurrence.
- Managing key vendors and suppliers, holding partners accountable for delivery quality, performance and cost.
- Assessing AI and automation platforms across the digital workplace, analysing adoption, utilisation and value, and presenting clear recommendations to senior stakeholders.
- Driving adoption and effective use of existing workplace tools such as Microsoft 365, Microsoft Teams and Copilot through enablement and engagement initiatives.
- Working closely with Security, Procurement, Facilities and OpCo technology teams to ensure aligned, secure and effective service delivery.
We tend to look for people with:
Essential
- Strong leadership experience within digital workplace, end-user technology or IT service delivery environments.
- Proven capability running Service Desk operations, workplace engineering teams and technology programme delivery at scale.
- Solid programme management skills with end-to-end accountability for complex workplace initiatives.
- Experience evaluating enterprise technology platforms, including AI or automation tools, using data to inform decisions.
- Credibility with senior stakeholders and the ability to translate technical complexity into clear business outcomes.
- A pragmatic, resilient and solutions-oriented mindset, comfortable operating in fast-moving environments.
Desirable
- Experience working within large, complex or multi-country organisations.
- Knowledge of telco or media environments.
- Strong understanding of IT service management practices and continuous improvement approaches.
Preferred education / qualification
- Degree in IT, engineering, business or another analytically-focused discipline, or equivalent practical experience.
- ITIL or similar service management certification is a plus.
What’s in it for you?
- Competitive salary + bonus (where applicable)
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits including the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10% (UK only)
- 24 hours of paid Volunteer Time Off
- Discounted gym and wellness memberships
- Access to our car benefit scheme
- Access to our online learning platform to support your continued development
- The opportunity to join an innovative, fast-paced and passionate team
Who we are
Liberty Global is a dynamic team of operators and investors committed to generating and delivering value through the strategic management of our three platforms: Liberty Telecom, Liberty Growth and Liberty Services.
Liberty Telecom delivers next-generation products through advanced fibre and 5G networks, providing over 80 million fixed and mobile connections across Europe through brands such as Virgin Media O2, VodafoneZiggo and Telenet.
Liberty Growth is our $3bn investment portfolio spanning content, technology and infrastructure, including stakes in ITV, Televisa Univision, Plume, Lionsgate and the Formula E racing series.
Liberty Services provides tech-enabled professional services across the Liberty Global Group and to third-party businesses.
Working at Liberty Global means a career at the heart of a vibrant, innovative organisation driving value for shareholders, people and society. Liberty Global is an equal opportunity employer — we welcome applicants from all backgrounds.
Director of Digital Employee Experience (DEX) in London employer: Liberty Global
Liberty Global is an exceptional employer, offering a dynamic work environment in London where innovation and employee experience are at the forefront. With competitive salaries, generous leave policies, and a strong focus on wellbeing, employees benefit from a culture that prioritises personal and professional growth. The opportunity to lead impactful digital workplace initiatives within a multi-country organisation ensures that you will play a vital role in shaping the technology experience for tens of thousands of employees, all while being part of a passionate and fast-paced team.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Digital Employee Experience (DEX) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital employee experience initiatives and think about how your skills can contribute. Tailor your responses to show how you can lead and improve their workplace technology services.
✨Tip Number 3
Showcase your leadership experience! Be ready to discuss specific examples of how you've successfully managed teams and projects in the past. Highlight your ability to drive service quality and continuous improvement in digital workplace environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our innovative team at Liberty Global.
We think you need these skills to ace Director of Digital Employee Experience (DEX) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Digital Employee Experience role. Highlight your leadership experience in digital workplace environments and any relevant programme management skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led teams or projects in the past, especially in fast-paced environments.
Showcase Your Technical Knowledge:Since this role involves evaluating AI and automation platforms, be sure to mention any relevant experience you have with these technologies. We want to see how you can bring data-driven recommendations to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Liberty Global!
How to prepare for a job interview at Liberty Global
✨Know Your Digital Workplace Inside Out
Before the interview, dive deep into the digital workplace services that Liberty Global offers. Familiarise yourself with their current technologies, especially Microsoft 365 and Teams, as well as any AI or automation tools they use. This will help you speak confidently about how you can enhance their digital employee experience.
✨Showcase Your Leadership Skills
Prepare examples of your past leadership experiences in digital workplace environments. Be ready to discuss how you've successfully managed Service Desk operations or led workplace engineering teams. Highlight specific outcomes and improvements you've driven, as this role is all about leading teams effectively.
✨Be Data-Driven
Since the role involves assessing AI and automation platforms, come prepared with insights on how data can inform decisions. Think of examples where you've used data to optimise technology services or improve user experiences. This will demonstrate your analytical mindset and ability to provide actionable recommendations.
✨Engage with Stakeholders
This position requires strong communication with senior stakeholders. Prepare to discuss how you've translated technical complexities into clear business outcomes in the past. Practise articulating your thoughts on how to drive adoption of workplace tools and engage employees effectively, as this will be crucial for success in the role.
