At a Glance
- Tasks: Lead digital workplace services and enhance employee technology experiences across multiple countries.
- Company: Join Liberty Global, a dynamic leader in telecom and media innovation.
- Benefits: Competitive salary, 25 days leave, wellness benefits, and professional development opportunities.
- Other info: Be part of a passionate team driving innovation in a fast-paced environment.
- Why this job: Make a real impact on how technology supports thousands of employees daily.
- Qualifications: Strong leadership in digital workplace and proven programme management skills required.
The predicted salary is between 75000 - 100000 £ per year.
We are seeking a Director of Digital Employee Experience (DEX) to lead the day-to-day delivery and continuous improvement of digital workplace services across Liberty Global’s multi-country operations.
Reporting into the VP Digital Employee Experience, this role is the operational backbone of the DEX function, translating strategic vision into executed plans, reliable services and measurable outcomes. You will be accountable for the performance of the Service Desk, workplace engineering teams and programme delivery workstreams, ensuring a consistent, high-quality employee technology experience across all Liberty Global geographies.
This is a highly visible leadership role with real scale and impact. You will oversee the execution of workplace programmes including new office builds and moves, AV and meeting room technology deployments, and site connectivity initiatives, owning delivery timelines, budgets and stakeholder communications.
You will also work closely with senior stakeholders to assess the utilisation and value of existing AI and automation platforms within the digital workplace, providing data-driven recommendations to optimise, consolidate or evolve the current landscape.
This is a great opportunity for a hands-on leader who enjoys operating at pace, balancing service stability with continuous improvement, and shaping how technology supports tens of thousands of employees every day.
What will you be doing?
- Leading the Service Desk, workplace engineering and programme delivery teams across Liberty Global’s geographies, ensuring service levels and quality standards are consistently met.
- Planning and delivering workplace technology programmes including office moves, AV and meeting room technology rollouts, and site connectivity upgrades.
- Owning incident, problem and change management across the digital workplace estate, driving root-cause resolution and preventing recurrence.
- Managing key vendors and suppliers, holding partners accountable for delivery quality, performance and cost.
- Assessing AI and automation platforms across the digital workplace, analysing adoption, utilisation and value, and presenting clear recommendations to senior stakeholders.
- Driving adoption and effective use of existing workplace tools such as Microsoft 365, Microsoft Teams and Copilot through enablement and engagement initiatives.
- Working closely with Security, Procurement, Facilities and OpCo technology teams to ensure aligned, secure and effective service delivery.
We tend to look for people with:
Essential
- Strong leadership experience within digital workplace, end-user technology or IT service delivery environments.
- Proven capability running Service Desk operations, workplace engineering teams and technology programme delivery at scale.
- Solid programme management skills with end-to-end accountability for complex workplace initiatives.
- Experience evaluating enterprise technology platforms, including AI or automation tools, using data to inform decisions.
- Credibility with senior stakeholders and the ability to translate technical complexity into clear business outcomes.
- A pragmatic, resilient and solutions-oriented mindset, comfortable operating in fast-moving environments.
Desirable
- Experience working within large, complex or multi-country organisations.
- Knowledge of telco or media environments.
- Strong understanding of IT service management practices and continuous improvement approaches.
Preferred education / qualification
- Degree in IT, engineering, business or another analytically-focused discipline, or equivalent practical experience.
- ITIL or similar service management certification is a plus.
What’s in it for you?
- Competitive salary + bonus (where applicable)
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits including the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10% (UK only)
- 24 hours of paid Volunteer Time Off
- Discounted gym and wellness memberships
- Access to our car benefit scheme
- Access to our online learning platform to support your continued development
- The opportunity to join an innovative, fast-paced and passionate team
Who we are
Liberty Global is a dynamic team of operators and investors committed to generating and delivering value through the strategic management of our three platforms: Liberty Telecom, Liberty Growth and Liberty Services.
Liberty Telecom delivers next-generation products through advanced fibre and 5G networks, providing over 80 million fixed and mobile connections across Europe through brands such as Virgin Media O2, VodafoneZiggo and Telenet.
Liberty Growth is our $3bn investment portfolio spanning content, technology and infrastructure, including stakes in ITV, Televisa Univision, Plume, Lionsgate and the Formula E racing series.
Liberty Services provides tech-enabled professional services across the Liberty Global Group and to third-party businesses.
Working at Liberty Global means a career at the heart of a vibrant, innovative organisation driving value for shareholders, people and society. Liberty Global is an equal opportunity employer — we welcome applicants from all backgrounds.
Director of Digital Employee Experience (DEX) in London employer: Liberty Global
Liberty Global is an exceptional employer, offering a dynamic work environment in London where innovation and employee experience are at the forefront. With competitive salaries, generous leave policies, and a strong focus on wellbeing, employees benefit from a culture that prioritises personal and professional growth. The opportunity to lead impactful digital workplace initiatives within a multi-country organisation ensures that you will play a vital role in shaping the technology experience for tens of thousands of employees, all while being part of a passionate and fast-paced team.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Digital Employee Experience (DEX) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Liberty Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Liberty Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Liberty Global!
✨Direct Apply to Liberty Global
Let's not forget to apply directly through the Liberty Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Director of Digital Employee Experience (DEX) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Liberty Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Liberty Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Liberty Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
