IT Operations & Security Analyst

Nexfibre is a next generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high-speed broadband to up to 7 million homes across the UK over the next 4 years. We are backed by a £4.5 billion investment by our investors and banks. Working closely with our commercial partner Virgin Media O2, we will create the only national scale fibre‑to‑the‑home network to compete with BT Openreach. We are supporting the Government's ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities by investing in the areas we’re building in and acting as a net‑contributor. Nexfibre is a small, growing and dynamic organisation that looks to attract high‑performing, energetic and entrepreneurial team members with a growth mindset.

JOB PURPOSE

Responsible for the day-to-day operation of our Corporate IT service. Reporting to the IT & Security Operations Manager you will provide day‑to‑day support to employees with IT issues. Support the IT & Security Operations Manager with the technical management of our Microsoft Azure tenancy. The role requires a hands‑on approach, driving continuous improvement and maximising the benefit of our Microsoft technology, whilst providing hands‑on excellent support to our end users. You will be customer‑focused, ensuring end users are at the heart of our thinking across all key services, delivering excellent end‑user experiences. You will be the go‑to person for providing IT technical support across our business and champion security awareness activities by promoting good security hygiene across the business to improve nexfibre culture.

RESPONSIBILITIES

• Desktop Support
  • Provide desktop support for end‑users, resolving hardware and software issues.
  • Configure and troubleshoot desktops, laptops & mobile devices.
• Microsoft 365 Cloud administration
  • Manage and support our M365 tenancy; you will need to have detailed technical understanding of:
  • Microsoft 365 tenancy administration.
  • Entra ID management.
  • Intune device management & autopilot build administration.
  • Apple Business Manager integration.
  • Azure technical administration.
  • Exchange email services management.
  • Teams administration.
  • Microsoft Azure Cloud Compute services.
  • Defender and Sentinel security capabilities.
• Infrastructure & security Management
  • Manage and support our corporate IT infrastructure:
  • Management of all IT hardware across our employees – delivering a great end‑user computing experience.
  • Support of our internal Corporate IT infrastructure – network firewalls, switches and Wi‑Fi.
  • Endpoint security management, development and application of access policies and controls.
  • Work with our security partners to ensure we are protected and equipped to respond to an event.
  • Monitor security tooling including EDR, email security, identity protection, vulnerability scanners, and SIEM/logging systems: ensure cyber threats are mitigated; incidents are managed to closure.
  • Conduct backup checks and participate in business continuity and disaster recovery testing activities.
  • Maintain secure configuration standards for devices, applications and cloud services.
  • Reporting on product usage across the estate, ensuring capacity is managed appropriately.
  • Management of building access control systems and internal AV equipment.
• General Administration Support
  • Ensuring policies, processes and procedures are created and updated.
  • Support IT & Security Risk Management process.
  • Financial activities, forecasting, purchase orders and invoicing.
  • Support Security Assessments & Audits.

About You

• Minimum 1 year experience in Microsoft 365 technical administration related role.
• Certifications in Microsoft 365 administration (SC300 and MS102) desirable.
• Knowledge of Azure services: cloud computing, networking and security.
• Understanding and/or experience working with other cloud‑based services – e.g. Google Cloud Platform (GCP), Amazon Web Services (AWS).
• Excellent troubleshooting and problem‑solving skills.
• Corporate IT physical infrastructure knowledge.
• Customer‑focused mindset.
• Excellent communication and technical skills, with an ability to simplify complex IT systems into simple, clear business language.
• Strong relationship building and collaboration.
• Flexible and tenacious approach to work.

Benefits

• Competitive salary and bonus scheme.
• 25 days’ annual leave, plus the usual 8 UK Bank Holidays.
• Bupa private healthcare coverage.
• Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance.
• Pension contribution matched up to 10%.
• Access to our car benefit scheme via Tusker and our Cycle to Work scheme.
• Virgin Media / O2 discounts and offers.

Location

We are based in Paddington. The position is full‑time, hybrid with a minimum 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.