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- Tasks: Lead the onboarding of customers and manage implementation of business systems.
- Company: Join Liberty Blume, a fast-growing tech-enabled services provider.
- Benefits: Competitive salary, 25 days leave, wellness benefits, and career development opportunities.
- Other info: Enjoy hybrid working and be part of an innovative, passionate team.
- Why this job: Make a real impact by driving customer success and enhancing user experience.
- Qualifications: Experience in customer onboarding and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Functional Lead to join us in Bradford, on a 12-month fixed-term contract. This role offers hybrid working, with two days based in the office each week. As an experienced Functional Lead you will manage the full lifecycle of deploying business systems, software applications, or enterprise solutions. In this role, you will be responsible for planning, coordinating, and executing implementation activities — ensuring timely delivery, stakeholder alignment, and optimal performance throughout the rollout process.
As the primary liaison between stakeholders, technical teams, and end users, you will translate business requirements into actionable implementation plans, ensuring solutions are delivered effectively and meet organisational needs. By developing a deep understanding of both our customer and the Deel platform, you will drive high-quality outcomes within agreed timelines. Your strong communication and stakeholder management skills will be key in engaging with customers and internal operational teams, working collaboratively with the Project Specialist to ensure successful delivery.
What will you be doing?
- Seamlessly onboard customers with a focus on long-term partnership, growth, and success
- Develop deep expertise in Deel’s product suite to effectively support customers throughout their journey
- Deliver personalised onboarding support, guidance, and training to ensure customers are fully equipped from day one
- Plan and execute with go‑live dates in mind, proactively identifying opportunities and adapting to drive results
- Serve as a trusted advisor to customers, offering product knowledge, training, and performance reviews to ensure successful adoption and usage
- Facilitate system training sessions to build customer confidence and understanding, sharing best practices and preparing them for future success
- Act as the customer’s advocate by gathering feedback on products and operations, and sharing insights with internal teams to drive continuous improvement and excellence in onboarding and implementation
We tend to look for people with:
Essential:
- Proven experience in onboarding new customers with varying levels of complexity and bespoke requirements
- Strong knowledge of HRIS architecture, data governance, and security principles
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders and customers across all levels
- Demonstrated ability to manage relationships effectively, simplifying complex scenarios into clear, actionable paths to success
- Skilled in gathering and translating business requirements into functional specifications, and developing realistic implementation plans and timelines
- Expertise in Change Management, with a track record of delivering customer‑focused solutions and enhancing end‑user experience through detailed planning and continuous improvement
- Experience working in a fast‑paced HR and Payroll environment, with a passion for supporting operational growth
Desirable:
- PRINCE2 certification (Project Management)
- Certified Business Analyst Professional (CBAP)
- ERP‑specific certifications (e.g., SAP Functional Consultant, Oracle Fusion, Workday HCM)
- Agile/Scrum certifications (e.g., Certified ScrumMaster (CSM), SAFe)
What’s in it for you?
- Competitive salary
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- 24 hours of paid Volunteer Time Off
- Discounted gym and wellness memberships
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast‑paced and passionate team
Who we are:
Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech‑enabled back‑office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset, we’re eager to hear from you, no matter your background.
Functional Lead employer: Liberty Global
Contact Detail:
Liberty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in onboarding and customer success.
✨Tip Number 3
Practice your communication skills! As a Functional Lead, you'll need to engage with various stakeholders. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our innovative team.
We think you need these skills to ace Functional Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Functional Lead role. Highlight your experience in onboarding customers and managing relationships, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can engage effectively with both customers and internal teams.
Highlight Relevant Experience: Focus on your past experiences that relate directly to the responsibilities outlined in the job description. Whether it’s your knowledge of HRIS architecture or your expertise in Change Management, we want to see how you’ve successfully navigated similar challenges before.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is reviewed promptly and gives you a chance to explore more about us and our culture. Don’t miss out on the opportunity to join our innovative team!
How to prepare for a job interview at Liberty Global
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Deel’s product suite. Understanding the features and benefits will not only help you answer questions confidently but also show your genuine interest in the role. Be prepared to discuss how these products can solve customer challenges.
✨Master Stakeholder Engagement
Since this role involves liaising with various stakeholders, brush up on your communication skills. Think of examples from your past experiences where you successfully managed relationships or simplified complex scenarios. This will demonstrate your ability to influence and engage effectively.
✨Showcase Your Change Management Skills
Be ready to talk about your experience with Change Management. Prepare specific examples where you delivered customer-focused solutions and improved end-user experiences. Highlight how you planned and executed these changes to drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential onboarding challenges and how you would address them. This will showcase your proactive mindset and ability to adapt, which are crucial for this role.