Digital Procurement Solution Manager - Supplier Journey

We’re looking for a Digital Procurement Solutions Manager - Supplier Journey to join us in London. As a Digital Procurement Solution Manager – Supplier Journey, you will be instrumental in designing and implementing an end-to-end supplier journey across our best-of-breed procurement tech landscape and Source-to-Pay processes including category strategy and supplier discovery, sourcing, contracting and enablement.

You will work in tight partnerships and cross-collaboration with other Digital Procurement Solution Managers, Risk and ESG team and Data and Insights team to ensure supplier data and process is seamlessly integrated, ensuring data accuracy and a holistic approach to mature supplier information and data model for strategic supplier 360 view.

This senior role requires deep expertise in procurement processes specialising in the supplier life cycle and its integration aspects across the systems, and the ability to translate business requirements into efficient journeys driving efficiency and data accuracy of the framework. You will own supplier backlog items across multiple solutions, prioritise initiatives in alignment with other Digital Procurement Solution Managers.

In addition, you will closely collaborate with the Risk and ESG team for market research/scouting, identification of dedicated supplier journey orchestration (i.e. supplier onboarding, Third-Party Risk Management) and supplier master data management solutions and once identified, collaborate in implementation translating Risk and ESG team business requirements into the solution functionality. Additionally, you may define and propose new product offerings that enhance supplier lifecycle management to our clients.

The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast-paced, demanding service design/delivery environment. Relevant experience gained from a leading procurement technology company or a leading in-house procurement CoE team and understanding of technical concepts such as APIs, basic coding principles and software integration are beneficial.

Key Accountabilities

• Own the End-to-End Supplier Journey: Strategically architect in close collaboration with the Risk and ESG team the entire supplier journey across relevant systems/processes. Ensure touchpoints are logically integrated, data flows are accurate and maintained, and systems support the intended supplier experience and drive value to our Sourcing Strategy and Delivery teams as well as our clients.
• Provide improvements into supplier enablement: Drive supplier onboarding and enablement improvement initiatives, ensuring supplier master data, credentials, and connectivity are correctly established and maintained.
• Create and own Supplier 360 Solution: Develop a strategic supplier 360 solution consolidating internal data (spend, contracts, savings etc.) with external insights (market intelligence, risk metrics) into a single, actionable supplier view driving supplier segmentation (i.e. strategic, bottleneck) and further relationship management. Work with the Data team to continuously gather feedback to iterate on solution improvements.
• Innovation and supplier solutions implementation: Closely collaborate with the Risk and ESG team in scouting and evaluation of supplier journey orchestration and master data management solutions including leveraging agentic AI and, where relevant, develop business cases to implement or offer these solutions for clients and lead functional implementation of those once selected.
• Change Management: Contribute to the change management efforts in aspects related to the supplier journey across the solutions and/or drives in case of supplier dedicated solutions, ensuring training materials are available and up to date, conducting trainings and briefing sessions and capturing user feedback.
• Incidents/Issue Resolution: Alerted on critical incidents associated with the supplier journey across the platforms, participate in defining hot fixes/workarounds for major supplier-related faults.
• Collaboration and Partner Engagement: Collaborate closely with industry technology partners, cross-functional teams, including LBPS delivery, strategy and other teams, Blume Technology, and Finance, to ensure alignment and seamless supplier journey.

We tend to look for people with: Bachelor’s degree or equivalent in business administration, supply chain management, or a related field. An advanced degree is desirable. Qualifications and/or experience in relation to project management/process improvement methodologies e.g. Agile, Lean Six Sigma preferred.