Business Intelligence Manager

Requirements

• Proven experience in Mobile, Telecoms, Cable or similar industry
• Proven experience in insight and reporting leveraging tools such as Power BI, Qlik and Microsoft Fabric
• Experience in managing service performance KPIs and related processes
• Imaginative and innovative thinking relating to problem solving and new opportunities
• Able to work on own initiative and under pressure
• Proven ability to communicate effectively (verbally and written) with internal and external audiences at the most senior levels (Director, C-suite & Shareholders…)
• Strong team player with a flexible approach, ability to perform under stress and adapt where necessary within a rapidly changing industry
• Key knowledge of Excel and other data analysis tools for forecasting processes
• Experience and appreciation of working in a customer focused environment
• Process definition and implementation experience
• Proficient in standard office applications with reporting/analytical experience
• Flexible and tenacious approach to work
• Strong relationship building, collaboration and influencing skills
• Ability to present complex information in a way that is straightforward to understand and capable of influencing key stakeholders (internal and external)

What the job involves

• The Business Intelligence Manager leads the design, governance and delivery of nexfibre’s business intelligence and analytics framework, enabling the organisation to make informed, data-driven decisions.
• This role oversees the reporting, data management and KPI governance for customer and service performance under the Master Services Agreement (MSA) with Virgin Media O2.
• It is responsible for defining, tracking and analysing key service KPIs, validating operational and financial performance, and ensuring data integrity and alignment across all nexfibre and VMO2 processes.
• Additionally, the Business Intelligence Manager develops the analytical capabilities required across all business functions and drives a consistent, governed approach to data and performance reporting across nexfibre.
• Lead the development and execution of nexfibre’s BI strategy in line with business priorities and governance principles.
• Deliver dashboards, KPIs, and reports that provide actionable insights for senior leadership.
• Implement and maintain BI tools to enhance data access, automation, and visualisation.
• Promote a data-driven culture through training and support in self-service analytics.
• Establish BI standards and data models to ensure consistent, accurate reporting.
• Manage monthly validation of base, scalable, and pass-through charging under the MSA with VMO2.
• Supporting operational leads with data inputs for budgeting, forecasting, and performance tracking.
• Lead service level reporting and ensure contractual KPIs are met and transparent.
• Collaborate with VMO2 and internal teams to agree performance targets across customer operations, IT, and network assurance.
• Maintain a robust data governance framework ensuring data accuracy and consistency.
• Prioritise and manage data and analysis requirements across nexfibre.
• Serve as the primary BI interface between nexfibre and VMO2 to ensure clear data exchange.
• Support the Commercial team with WSA governance materials for the CTIO function.
• Lead cross-functional initiatives to enhance reporting and decision-making.
• Manage competing stakeholder priorities, balancing short-term needs with long-term objectives.
• Oversee reporting on incident management, network availability, quality, energy.
• Manage scalable charge tracking and performance reports.
• Deliver ad hoc analytical outputs to support leadership decisions.
• Drive process improvements to increase efficiency, automation, and data quality.