Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service development and customer support to enhance HR & Payroll services.
- Company: Join Liberty Blume, a fast-growing business services provider.
- Benefits: Enjoy competitive salary, 25 days leave, wellness benefits, and career growth opportunities.
- Why this job: Make a real impact in customer experience and commercial management.
- Qualifications: Experience in commercial processes and strong organisational skills required.
- Other info: Be part of an innovative team focused on efficiency and value.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Service Development and Customer Support Manager to join us in Bradford. The Service Development & Customer Experience Support Manager will play a key role in supporting the delivery of a high-quality, commercially sound service to new and existing customers of the HR & Payroll Shared Service Centre. The role is focused on commercial process and management, particularly across the early phases of service generation, impact assessment, design, pricing support, and contracting for new and changed services. It ensures customer requirements are clearly defined, commercial and operational impacts are understood, documentation is robust, and governance is followed from initial engagement through to operational handover. This role helps protect margin, reduce commercial risk, and ensure consistency in pricing and service scope.
In addition, the role supports ongoing customer relationship management and strategic growth across varied customer types. This is an excellent opportunity for someone highly organised, commercially minded, relationship-focused, and detail-oriented who wants to develop their career in Commercial management, customer experience, and Shared Services.
What will you be doing?
- Service Generation, Commercial Assessment & Contracting
- Supporting the early stages of service development and change, including gathering customer requirements, drafting documentation, and conducting structured fact-finding.
- Manage and prepare operational and commercial impact assessments for new or changed services, summarising:
- Scope and service profile
- Risks and dependencies
- Resource and capacity considerations
- Timeline and go-live readiness
- Coordinate internal reviews and inputs from HR, Payroll, Commercial, and wider teams.
- Support the creation, maintenance, and governance of:
- Commercial processes
- Service descriptions that feed into operating models
- Contractual schedules and change documentation
- Support the Senior Manager in managing relationships with new and existing customers, with a focus on commercially sustainable outcomes.
- Assist with coordinating customer meetings, capturing requirements, gathering actions, preparing materials, and tracking progress.
- Maintain accurate customer records, communications, and documentation to support consistent service delivery and commercial governance.
- Prepare clear and accurate presentations to support customer discussions and internal decision-making.
- Support the development and coordination of the yearly People Services strategy and objectives, ensuring customer insight, commercial activity, and service improvements align with strategic priorities.
- Identify opportunities to improve commercial processes, customer touchpoints, documentation quality, and internal workflows.
- Support the Senior Manager in driving a consistent, structured approach to customer onboarding, service change, and commercial communication.
- Contribute ideas and analysis to improve service transparency, commercial decision-making, and measurable outcomes.
We tend to look for people with:
- Essential
- Highly experienced in commercial processes, service development, customer onboarding, or service change activity
- Ability to create structured processes, governance frameworks, and approval routes.
- Strong organizational and administrative skills; able to manage multiple priorities, workstreams, and deadlines.
- Excellent written and verbal communication skills; confident engaging with stakeholders at all levels.
- High attention to detail with the ability to produce accurate documentation, summaries, and impact assessments.
- Confidence using Microsoft Office tools, particularly Word, Excel, PowerPoint, and Teams.
- Interest in delivering excellent customer experience
- Desirable
- Experience in an HR, Payroll, Shared Service Centre, or operational environment.
- Understanding of SLAs, KPIs, risk management, quality assurance, and cost-to-serve considerations.
- Basic data analysis skills
Personal Attributes
- Customer-focused with a professional, solutions-oriented approach.
- Proactive, self-motivated, and curious, with a willingness to learn and improve.
- Strategic mindset, able to connect day-to-day activity with wider People Services objectives and commercial outcomes.
- Comfortable working in a fast-paced environment with shifting priorities.
- Collaborative team player who builds trust across operational, commercial, and customer stakeholders.
- Strong sense of ownership and accountability for quality, accuracy, and follow-through.
What’s in it for you?
- Competitive salary
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- 24 hours of paid Volunteer Time Off
- Discounted gym and wellness memberships
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
Who we are:
Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset, we’re eager to hear from you, no matter your background.
Service Development & Customer Support Manager in Bradford employer: Liberty Global
Contact Detail:
Liberty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Development & Customer Support Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer base and think about how your skills can help improve their service delivery. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Development & Customer Support Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service development and customer support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple priorities. In your application, share examples of how you’ve successfully managed various projects or tasks simultaneously. This will show us you’re up for the challenge!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Liberty Global
✨Know Your Commercial Processes
Make sure you brush up on your knowledge of commercial processes and service development. Be ready to discuss how you've successfully managed similar tasks in the past, especially around impact assessments and documentation.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational and administrative skills. Think about times when you managed multiple priorities or deadlines, and be ready to explain how you kept everything on track.
✨Engage with Stakeholders
Since this role involves a lot of customer interaction, practice how you would engage with different stakeholders. Prepare to discuss your communication style and how you ensure clarity in customer requirements and expectations.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you've identified opportunities for improvement in previous roles. Think of specific examples where your proactive approach led to better processes or enhanced customer experiences.
