At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for colleagues.
- Company: Join Liberty, a people-focused company committed to innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for growth and learning.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
Join Liberty and Help Make Places Safe, Smart and Better. At Liberty, our business starts with people. We're looking for a talented and customer-focused Service Desk Analyst to join our ICT team in Knowsley and play a key role in delivering excellent technical support across our national business.
If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced support environment, we'd love to hear from you.
The Role
Reporting to the Technical Services Manager, you'll act as the first point of contact for colleagues requiring IT support, providing both remote and face-to-face assistance. You’ll be responsible for logging, managing and resolving incidents and service requests, ensuring excellent customer service and clear communication throughout the resolution process.
Key Responsibilities
- Act as the first point of contact for IT support via phone, email and face-to-face interactions
- Log, categorise, prioritise and manage incidents through the IT Service Management system
- Deliver first-line technical support across hardware, software and business applications
- Escalate and manage incidents with 2nd and 3rd line support teams when required
- Configure and support laptops, desktops, mobile devices and peripherals
- Create user accounts, manage permissions and reset passwords through Active Directory
- Support Microsoft 365 applications and Windows 10 environments
- Configure and support Apple and Android devices
- Deploy and configure laptops using ManageEngine and imaging tools
- Support Citrix desktop environments both remotely and on-site
- Maintain accurate asset records and equipment inventories
- Produce user guides and provide training where appropriate
- Provide support across multiple UK locations, both remotely and on-site
What We're Looking For
Essential
- Minimum 2 years' experience in a 1st Line Service Desk or IT Support role (Less is acceptable if engaged with the industry)
- Driver's licence or willingness to learn to drive
- Strong working knowledge of:
- Microsoft 365
- Windows 10
- Active Directory
- Apple and Android devices
- Desktop and laptop hardware
- Network troubleshooting
- Experience working with service desk ticketing systems
- Excellent fault-finding and problem-solving skills
- Outstanding customer service and communication skills
- Ability to prioritise workload and work independently
- Full UK driving licence and access to a vehicle for business use
- GCSE Maths and English (or equivalent)
Desirable
- ITIL v3 or v4 Certification
- Microsoft Certified Professional (MCP) or equivalent
What You'll Bring
- Customer-focused and approachable
- Methodical and analytical when resolving technical issues
- A confident communicator with strong attention to detail
- Eager to learn and develop new technical skills
- Adaptable, proactive and willing to go the extra mile
Why Liberty?
At Liberty, we’re committed to creating an inclusive and supportive workplace where everyone can thrive. Our values guide everything we do: People Focused, Always Accountable, Simply Innovative, Helpfully Smart. We invest in our people, support career development, and foster an environment where your ideas and contributions are valued.
Closing Date
Closing Date: 4th December 2026 (We may close earlier due to applicant rates)
Liberty is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don’t meet every requirement, as we value transferable skills and assess all applications fairly.
We don’t discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us.
ICT Service Desk Analyst in West Kirby employer: Liberty Gas Group
At Liberty, we pride ourselves on being a leading employer in the renewable energy sector, offering a supportive and safety-first work environment in Leicester/Coventry. Our commitment to employee growth is evident through clear progression opportunities into Project Management roles, competitive salaries, and a benefits package that reflects our dedication to your well-being. Join us to work on high-profile projects that not only enhance your career but also contribute positively to communities and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Analyst in West Kirby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Liberty Gas Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Liberty Gas Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Liberty Gas Group!
✨Direct Apply to Liberty Gas Group
Let's not forget to apply directly through the Liberty Gas Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Service Desk Analyst in West Kirby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Liberty Gas Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Liberty Gas Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Liberty Gas Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
