At a Glance
- Tasks: Be the go-to person for tenants, managing communications and appointments.
- Company: Join Liberty Property Services, a part of WPS, focused on social housing.
- Benefits: Competitive salary, company van, fuel card, and immediate start.
- Other info: Opportunity to thrive in a fast-paced environment with a focus on people.
- Why this job: Make a real difference in tenants' lives while working in a dynamic team.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 28047 - 28047 £ per year.
Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you. This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.
Responsibilities:
- Acting as the key point of contact for tenants, keeping them informed throughout works
- Managing appointments, conducting home visits and door-to-door engagement
- Supporting kitchen and bathroom programmes across occupied properties
- Handling calls, emails and texts, ensuring clear and consistent communication
- Managing expectations and resolving concerns with empathy and professionalism
- Working closely with site teams to keep projects on track and customers informed
- Maintaining records and updating systems accurately
Qualifications:
- Proven experience as a Tenant Liaison Officer (desirable)
- Similar customer-facing role (essential)
- Strong communication skills, confident dealing with challenging situations
- Ability to manage your own workload and work independently in the field
- Experience working with residents, ideally within housing, maintenance, or construction (desirable)
- Good IT skills (Excel / systems)
- A proactive, resilient approach, ability to handle high volumes and stay organised
If you’re an experienced Tenant Liaison Officer (or similar) who can hit the ground running or build strong relationships with customers, we want to hear from you.
Details:
- £28,047 Pro rata per annum
- Plus Company Van
- Plus Fuel Card
- Salford
- Full-time
- Immediate start available
Tenant Liaison Officer in Stretford employer: Liberty Gas Group
Liberty Property Services offers a dynamic and supportive work environment for Tenant Liaison Officers in Salford, where your role is pivotal in enhancing tenant relationships and ensuring smooth project delivery. With a strong emphasis on communication and empathy, the company fosters a culture of collaboration and professional growth, providing opportunities to develop your skills while making a meaningful impact in the community. Enjoy competitive benefits, including a company van and fuel card, as you contribute to high-quality planned works across social housing properties.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberty Gas Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberty Gas Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberty Gas Group:Your cover letter is your chance to shine! Tell us why you want to work at Liberty Gas Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberty Gas Group!
How to prepare for a job interview at Liberty Gas Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
