Complaints & Compliments Officer

Overview

Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?

Join Liberty and make a real difference in the communities we serve!

What We Offer

• Work-Life Balance : 23 days annual leave + bank holidays, flexible working
• Health & Wellbeing : 24 / 7 GP access, mental health support, fitness programs
• Training & Growth : Ongoing professional development

Your Role

• First and main point of contact for tenants and customers in relation to complaints & compliments
• Ensure effective communication
• Focus on resolution of complaints within given timescales
• Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
• Provide regular, accurate and timely reports
• Ensure all customer feedback is collated and that intelligent analytical approach is adopted

What We Need

• Good level of education
• Strong reception and administrative experience, along with excellent organisational skills
• You have experience of writing and presenting reports to a variety of audiences
• Competent with computerised database systems and analytical tasks
• Excellent customer service focus

Why Liberty?

We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.

Apply

Apply Today! Click “Apply” to join Liberty as our Complaints & Compliments Officer

Closing Date : 19th December 2025 (may close early due to high demand)