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- Tasks: Be the first point of contact for IT support and resolve customer issues.
- Company: Join a trusted provider of managed IT services with a supportive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a positive impact while developing your skills in a professional environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365.
- Other info: Participate in out-of-hours support and collaborate for continuous improvement.
The predicted salary is between 23900 - 31600 £ per year.
Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities.
- Act as the primary point of contact for customers, providing professional and reassuring first-line support.
- Manage and resolve incident tickets efficiently within a structured ticketing system.
- Follow established incident, request, and escalation processes confidently.
- Keep customers informed of progress, actions taken, and expected resolution times.
- Log, categorise, and document all service activities accurately for visibility and control.
- Escalate complex issues to technical teams with clear handover information.
- Maintain service quality, meet defined performance levels, and support service improvement initiatives.
- Participate in a rota for out-of-hours support including evenings and weekends.
- Support onboarding, changes, and offboarding processes for staff.
- Adhere to company policies, processes, and information security standards.
- Share knowledge and collaborate with team members for continuous service improvement.
Candidate Requirements
- Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment.
- Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting.
- Experience managing incidents and service requests within a structured ticketing system.
- Excellent communication skills with the ability to convey technical information clearly and calmly.
- Ability to follow documented processes and maintain accurate records.
- Dependable, disciplined, and customer-focused with a calm approach to support.
If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.
Service Desk Engineer in Waterlooville employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for a Service Desk Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your responses. Make sure you can showcase your experience with Microsoft 365 and your ability to handle incident tickets like a champ.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Desk Engineer in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your first-line support experience and any relevant IT certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've delivered exceptional service in the past, and let your personality shine through!
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to convey technical information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Liberty CL Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 environments and common IT support issues. Be ready to discuss your previous experiences in a first-line Service Desk role, as this will show that you understand the demands of the job.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to convey technical information clearly and calmly. Try role-playing with a friend or family member to practice explaining complex concepts in simple terms.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with structured ticketing systems, as managing incident tickets efficiently is key. If you have experience with specific systems, be prepared to discuss how you've used them to resolve issues in the past.
✨Show Your Customer Focus
Demonstrate your customer-centric approach by sharing examples of how you've gone above and beyond to help clients. Highlight your ability to keep customers informed and reassured during the support process, as this is vital for maintaining service quality.