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- Tasks: Provide first-line IT support and manage incident tickets efficiently.
- Company: Join a trusted provider of managed IT services with a supportive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a positive impact while developing your skills in a professional environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365.
- Other info: Participate in a dynamic team with a focus on customer satisfaction.
The predicted salary is between 23900 - 31600 £ per year.
Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities.
Responsibilities
- Act as the primary point of contact for customers, providing professional and reassuring first-line support
- Manage and resolve incident tickets efficiently within a structured ticketing system
- Follow established incident, request, and escalation processes confidently
- Keep customers informed of progress, actions taken, and expected resolution times
- Log, categorise, and document all service activities accurately for visibility and control
- Escalate complex issues to technical teams with clear handover information
- Maintain service quality, meet defined performance levels, and support service improvement initiatives
- Participate in a rota for out-of-hours support including evenings and weekends
- Support onboarding, changes, and offboarding processes for staff
- Adhere to company policies, processes, and information security standards
- Share knowledge and collaborate with team members for continuous service improvement
Candidate Requirements
- Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
- Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
- Experience managing incidents and service requests within a structured ticketing system
- Excellent communication skills with the ability to convey technical information clearly and calmly
- Ability to follow documented processes and maintain accurate records
- Dependable, disciplined, and customer-focused with a calm approach to support
If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.
Service Desk Engineer employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about how you’d handle specific scenarios, like managing incident tickets or communicating with customers. We want you to shine!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft 365 or ticketing systems, be ready to discuss specific examples of how you've used these tools to solve problems. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your experience in IT support, especially with Microsoft 365, and don’t forget to mention any structured ticketing systems you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. Mention specific examples of how you've provided exceptional customer service in the past.
Showcase Your Communication Skills: Since this role involves being the first point of contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to convey your ability to explain technical information calmly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Liberty CL Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 environments. Be ready to discuss user administration and troubleshooting scenarios, as these are key aspects of the role. Having specific examples from your past experience can really help demonstrate your expertise.
✨Master the Ticketing System
Familiarise yourself with structured ticketing systems before the interview. Be prepared to explain how you've managed incident tickets in the past, including how you categorised and documented service activities. This shows that you understand the importance of organisation and efficiency in IT support.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice conveying technical information in a calm and clear manner. You might even want to do a mock interview with a friend where you explain a technical issue and how you resolved it. This will help you feel more confident during the actual interview.
✨Show Your Customer Focus
Be ready to share examples of how you've provided exceptional customer service in previous roles. Highlight situations where you kept customers informed about progress and resolution times. This will demonstrate your commitment to customer satisfaction, which is a big part of being a Service Desk Engineer.