At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their orders and resolving queries.
- Company: Join a well-established manufacturing organisation with a supportive team culture.
- Benefits: Enjoy 23 days holiday, hybrid working, free parking, and social events.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor! Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process. Based in Chichester, paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed!
What you’ll do:
- Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner.
- Provide informed product support and recommend appropriate solutions based on individual customer requirements.
- Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process.
- Liaise with relevant internal and external parties to ensure customer queries are fully resolved.
- Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages.
The ideal candidate:
- Previous experience within a customer service role.
- Excellent communication skills with a professional and friendly manner.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Confident handling customer queries and resolving issues proactively.
- A strong attention to detail and ability to provide accurate information.
- Ability to work collaboratively with internal departments and external customers.
- IT literate and confident using Microsoft Office packages.
Company Benefits:
- 23 days holiday + bank holidays.
- Hybrid working options following a successful probationary period.
- Free parking.
- Employee Assistance Programme.
- Various social events.
- Plus, so much more!!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Advisor in Fisher employer: Liberty CL Recruitment
Join a well-established organisation in the manufacturing industry as a Customer Service Advisor in Chichester, where you will be part of a supportive and dynamic work culture that prioritises employee growth and development. With competitive pay up to £28,000, hybrid working options, and a range of benefits including 23 days holiday and an Employee Assistance Programme, this role offers a fulfilling opportunity to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Fisher
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and proactive approach during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture, which is super important for a Customer Service Advisor.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people, and we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Customer Service Advisor in Fisher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries and provided excellent support in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. Whether it's in your CV or cover letter, we want to see your friendly and professional tone come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Liberty CL Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially in the manufacturing industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable handling customer queries and providing solutions on the spot.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Think of examples from your previous roles where you successfully juggled various responsibilities while maintaining a high level of customer service. This will demonstrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
