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- Tasks: Provide technical support and maintain crucial IT systems for a thriving organisation.
- Company: Established company in the picturesque New Forest, Hampshire.
- Benefits: Up to £35,000 salary, 22 days holiday, sick pay, and discounts.
- Why this job: Make a real impact on visitor experiences and operational efficiency.
- Qualifications: Experience in IT support, strong knowledge of Microsoft Office and networks.
- Other info: Join a vibrant team with excellent growth opportunities and perks.
The predicted salary is between 35000 - 35000 £ per year.
Are you an experienced IT support professional wanting to make a real impact within a thriving organisation? Join an established company based in the picturesque New Forest, Hampshire, where you'll play a key role in maintaining and supporting crucial IT systems that enhance visitor experiences and operational efficiency. This is a full-time permanent position offering up to £35,000 and opportunities for professional growth.
What will you do?
- Provide daily technical support across the organisation's IT infrastructure, assisting users with hardware, software, and network issues.
- Manage and maintain network systems, including switching, Active Directory, server configuration, and managed printing.
- Support core systems such as EPOS, CCTV, and IP Telephony to ensure seamless operation.
- Assist in the installation, upgrade, and maintenance of IT hardware and software, including workstations and other equipment.
- Monitor and troubleshoot technical issues, escalating problems to third-party contractors when necessary.
- Conduct IT equipment audits and support the implementation of new systems and projects.
- Provide support during events, including cabling and system setup, as well as weekend support for staff and contractors.
- Ensure compliance with GDPR, PCI DSS, and other relevant data security standards.
- Support project work related to infrastructure upgrades and new technology deployments.
The ideal candidate:
- Relevant experience in providing IT support in a business environment.
- Strong knowledge of Microsoft Office Suite, business IT networks, Active Directory, and server setup.
- Excellent customer service skills and ability to communicate clearly, both verbally and in writing.
- Full UK driving licence and willingness to travel as required.
- Industry certifications like CompTIA or Microsoft (desirable).
- Experience with EPOS, CCTV, or IP telephony systems (preferred but not essential).
- Proven troubleshooting and problem-solving abilities, with a proactive attitude to learning and development.
- Ability to adapt easily to bespoke software applications and work effectively both independently and as part of a team.
What's in it for you?
Join a supportive, vibrant team where your expertise will directly contribute to delivering exceptional visitor services and maintaining critical IT infrastructure. 22 Days holiday plus bank holidays rising to 25 with length of service, Sick pay, Free access to attractions, Additional day off for your birthday, Pension scheme, Tickets to events and lots of discounts online and on site, plus so much more!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
IT Support Engineer in England employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would troubleshoot specific issues or explain technical concepts to non-techy folks. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience and skills, especially those mentioned in the job description like Active Directory and troubleshooting abilities. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share specific examples of how you've tackled technical issues in the past. We’re looking for proactive individuals who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Liberty CL Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office Suite, Active Directory, and server setups. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific systems mentioned in the job description like EPOS or IP Telephony.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that showcase your excellent customer service skills. Think about times when you’ve successfully resolved user issues or communicated complex technical information clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving abilities. Practice articulating your thought process when troubleshooting a network issue or managing an IT project, as this will highlight your proactive attitude and adaptability.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture, especially their commitment to enhancing visitor experiences. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.