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For Companies At a Glance
- Tasks: Lead and motivate a dynamic customer service team while ensuring smooth daily operations.
- Company: Join a fantastic business in Portsmouth with great growth opportunities.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and staff discounts.
- Why this job: Gain invaluable experience stepping up to Manager level and enhance your career in a supportive environment.
- Qualifications: Experience in customer service supervision, strong IT skills, and excellent people management abilities required.
- Other info: Perfect for tech enthusiasts or pc-gaming fans looking to make an impact.
Please make sure you read the following details carefully before making any applications.
Location: Portsmouth
Salary: up to £30,000
Are you an experienced Customer Service Supervisor looking to join a fantastic business with growth opportunities?
Customer Service Supervisor role overview:
Based in Portsmouth, our client is looking for an experienced Customer Services Supervisor to join their team on a full-time permanent basis. You will be responsible for a cross-functional team and will also step up to Manager level for a 9 month maternity cover, giving you invaluable experience to aid your future career progression.
What the Customer Service Supervisor role will involve:
- Leading cross-functional teams made up of 6 people – rising to 11 when covering maternity leave.
- Acting as a coach, mentor and motivator to your team.
- Keeping the day-to-day operations running smoothly by coordinating tasks, reviewing quotes, approving refunds and supporting with complaints.
What you’ll bring:
- Experience in a Customer Service Supervisor or Team Leader role.
- Strong IT skills including the full Microsoft package.
- Excellent people management skills and experience.
- An interest in the tech industry or pc-gaming.
Additional benefits and information:
- 25 days holiday plus bank holidays
- Hybrid working
- Health plan scheme
- EAP
- Staff discounts
If you think that you could hit the ground running in this role, we would love to hear from you!
Customer Service Supervisor employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Understanding what they stand for will help you align your answers during any interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership and mentoring skills. Being able to share real-life scenarios where you've successfully managed a team will set you apart.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office. Since strong IT skills are a requirement, being able to discuss your proficiency confidently can give you an edge.
✨Tip Number 4
Show your passion for the tech industry or PC gaming. If you can relate your interests to the role, it will demonstrate your enthusiasm and commitment to the field, making you a more attractive candidate.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service supervision or team leadership. Use specific examples that demonstrate your ability to lead teams and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the tech industry or PC gaming. Mention how your skills align with the responsibilities of the role, particularly in coaching and mentoring teams.
Highlight Relevant Skills: Emphasise your strong IT skills, especially with the Microsoft package, as well as your people management abilities. Provide concrete examples of how you've successfully managed teams and resolved customer complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Liberty CL Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate and mentor your team, and any specific examples of challenges you've overcome in a supervisory role.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to handle complaints and coordinate tasks effectively. Think of examples where you've successfully resolved customer issues or improved processes, and be ready to share these during the interview.
✨Familiarise Yourself with the Company
Research the company and its values, especially in the tech and gaming sectors. Understanding their products and services will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage a team and handle day-to-day operations. Prepare for scenarios where you might need to make quick decisions or deal with difficult situations, and think about how you would approach them.
