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- Tasks: Handle customer enquiries via WhatsApp, phone, social media, and ticketing systems.
- Company: Join a fantastic business in Southampton known for excellent customer service.
- Benefits: Enjoy casual dress code, free parking, 27 days holiday, and company discounts.
- Why this job: Be part of a supportive team, improve Trustpilot ratings, and develop your communication skills.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
- Other info: Training provided, with flexible shifts including one late shift and weekend work.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Salary: £25,300
Location: Southampton
Are you an experienced Customer Service Specialist who is passionate about providing an excellent service?
Customer Service Role Overview:
Working for a fantastic business based in Southampton, you will be part of a team of Product Specialists responsible for handling all customer enquiries. You will undergo 2-3 weeks of training to aid you in offering the best service possible. There will be 1 late shift a week, working 1pm – 9pm and 1 in 4 weekend shifts (Saturday & Sunday) with two weekdays off the following week.
What the Customer Service role will involve:
- Replying to customer enquiries through a range of channels including WhatsApp, Phone, Social Media and Ticketing systems
- Providing high-quality answers to queries to ensure they are resolved quickly and efficiently
- Working collaboratively to uphold and improve Trustpilot ratings
- Following company procedures when handling returns
What you’ll bring:
- A great eye for detail
- A passion for providing excellent service to customers
- A positive ‘can-do’ attitude and creative thinking
- Experience in a similar position
- Excellent communications skills and you cannot be phone shy!
Additional information:
- Casual dress code
- Free on-site parking
- 27 days holiday plus bank holidays
- Company discounts
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team.
Customer Service Specialist employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews and demonstrate that you share their commitment to excellent service.
✨Tip Number 2
Prepare for common customer service scenarios that may come up in the interview. Think about how you would handle difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires you to be 'phone shy', consider doing mock calls with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Research the tools and platforms mentioned in the job description, like WhatsApp and social media channels. Being knowledgeable about these can give you an edge and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Include specific examples of how you've handled customer enquiries and resolved issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention your positive attitude and any relevant experience that aligns with the role's requirements.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your ability to communicate effectively across various channels, such as phone, social media, and ticketing systems.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their values and mission in your application. This shows that you are genuinely interested in being part of their team.
How to prepare for a job interview at Liberty CL Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they handle customer service can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would respond to difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions.
