At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their queries and ensuring a smooth order process.
- Company: Join a well-established manufacturing organisation with a supportive team culture.
- Benefits: Enjoy 23 days holiday, hybrid working, free parking, and fun social events.
- Other info: Great career growth opportunities await you in this vibrant workplace.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor! Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process. Based in Chichester, paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed!
Customer Service Advisor Responsibilities:
- Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner
- Provide informed product support and recommend appropriate solutions based on individual customer requirements
- Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process
- Liaise with relevant internal and external parties to ensure customer queries are fully resolved
- Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages
Customer Service Advisor Requirements:
- Previous experience within a customer service role
- Excellent communication skills with a professional and friendly manner
- Strong organisational skills with the ability to manage multiple tasks effectively
- Confident handling customer queries and resolving issues proactively
- A strong attention to detail and ability to provide accurate information
- Ability to work collaboratively with internal departments and external customers
- IT literate and confident using Microsoft Office packages
Customer Service Advisor Benefits:
- 23 days holiday + bank holidays
- Hybrid working options following a successful probationary period
- Free parking
- Employee Assistance Programme
- Various social events
- Plus, so much more!!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Advisor employer: Liberty CL Recruitment
Join a well-established organisation in the manufacturing industry as a Customer Service Advisor in Chichester, where you will be part of a supportive and dynamic work culture that prioritises employee growth and development. With competitive pay up to £28,000, generous holiday allowances, hybrid working options, and a range of social events, this company offers a fulfilling environment for those looking to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and proactive approach during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture, which is super important for a Customer Service Advisor.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people, and we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your proactive approach and how you handle customer queries, as these are key aspects of the job.
Show Off Your Communication Skills:Since communication is crucial in this role, make sure your application reflects your excellent communication skills. Keep your language clear and professional, and don’t forget to show a friendly tone – we love that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Liberty CL Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company and its products. Research their manufacturing processes and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your previous experiences and be ready to share specific examples of how you’ve resolved customer issues or improved service.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice speaking clearly and professionally. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your friendly and professional manner.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows you’re engaged and thinking about how you can contribute.
