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- Tasks: Manage medical emergency assistance claims and provide exceptional customer service daily.
- Company: Join a fantastic global organisation dedicated to excellent customer experiences.
- Benefits: Enjoy 28 days holiday, hybrid working, gym discounts, and more perks!
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Excellent interpersonal skills, resilience, and strong written communication are essential.
- Other info: Opportunity for growth with salary rising from £26,200 to £30,300.
Job Title: Customer Service Advisor
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Salary: £26,200 rising to £30,300 following successful completion of a training programme
Location: Portsmouth
Hours: You will work a variety of shifts Monday – Sunday between 8am and 8pm, always having two days off a week.
Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you…
Customer Service Role Overview:
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.
What the Customer Service role will involve:
* Overseeing and handling medical emergency assistance claims as the primary responsibility
* Supervising a caseload of medical emergency assistance claims
* Prioritising tasks based on urgency and deadlines
* Handling challenging situations with professionalism and compassion
* Contributing to the overall performance of the customer service technical team
Our ideal candidate:
* Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
* The ability to remain calm under pressure and be resilient
* Self-motivated and well organised as you will need to handle multiple cases at once
* Strong written communication and attention to detail
Company benefits:
* 28 days holiday, rising to 38 with length of service
* Hybrid working options after probation, 2 days a week in the office & 3 days at home
* Employee assistance xiskglj programme
* Cycle to work scheme
* Gym discounts
* Healthcare plan
* Free parking
* Discount on travel and medical insurance products
Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date:
* Wednesday 25th February 2026
Start date for this role is Monday 16th March!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group
Customer Service Advisor employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific types of medical emergency assistance claims that the company handles. Understanding the nuances of these cases will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle challenging customer situations. This will prepare you to showcase your professionalism and compassion during the interview process.
✨Tip Number 3
Research common customer service challenges in the medical assistance field. Being able to discuss these challenges and how you would approach them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in handling medical emergency assistance claims. Use specific examples that demonstrate your interpersonal skills and ability to manage multiple cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention how your skills align with the role's requirements, such as remaining calm under pressure and your strong written communication abilities.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed challenging situations or worked in a fast-paced environment. This will show that you can handle the demands of the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial in this role, and a polished application reflects your commitment to quality.
How to prepare for a job interview at Liberty CL Recruitment
✨Showcase Your Interpersonal Skills
As a Customer Service Advisor, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate effectively and compassionately during the interview. Share examples of how you've handled challenging situations in the past.
✨Demonstrate Calmness Under Pressure
The role involves managing multiple cases and handling emergencies. During the interview, discuss times when you remained calm under pressure and how you prioritised tasks effectively. This will show your resilience and organisational skills.
✨Highlight Your Attention to Detail
Strong written communication and attention to detail are key for this position. Bring along examples of your work that showcase your meticulousness, such as reports or emails, and be ready to discuss how you ensure accuracy in your communications.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Familiarise yourself with their approach to customer service and be ready to explain how your personal values align with theirs. This shows genuine interest and commitment to the role.
