Digital Product Manager in London

At Believ, formerly known as Liberty Charge, we believe sustainable transport should be accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. We work closely with local authorities and businesses to deliver reliable, high-quality charging networks at pace, at scale and at zero cost.

We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government’s Charging Investment Infrastructure Fund). You’ll be joining this exciting journey at the start of our scale-up phase, and work with us to hit the ambitious targets our shareholders have set. You’ll become part of a passionate and supportive in-house cross functional Tech team of 15 people, working on-site 3 days a week, following agile and lean best practices.

We are seeking a highly skilled and motivated Digital Product Manager to drive and improve our digital product portfolio, spanning both internal and external interfaces. Reporting to the Head of Digital Product, this role will partner closely with Engineering and UX/UI leadership to deliver market-leading digital solutions that directly contribute to company-wide targets including utilisation and customer satisfaction. You will own the digital product management for one of our Engineering squads - spanning roadmap creation through to delivery - and will play a key role in influencing and implementing the product direction. Your immediate focus will be delivering a cutting-edge consumer-facing EV charging app and internal platform, while contributing to the entire digital product portfolio to identify and prioritise opportunities for innovation and value creation.

Responsibilities:

• Support the implementation of the digital product strategy across the portfolio of internal and external digital products.
• Own the feature request intake process for the squad, evaluating and translating requests and business objectives into a coherent, prioritised roadmap.
• Track success metrics tied to company targets, including product utilisation, CSAT, and retention, using data to drive continuous improvement.
• Iterate and improve on the product development lifecycle for digital interfaces, from ideation and requirements gathering to design, development, testing, and launch.
• Contribute to the product discovery process, maintaining a healthy pipeline of validated opportunities ahead of delivery.
• Conduct competitive analysis, market validation and review user research to surface user needs, pain points, and opportunities.
• Partner with Engineering and UX/UI leadership to ensure alignment on product vision, strategy, and execution.
• Develop detailed product requirements, user stories, and acceptance criteria to guide the development process and ensure the successful delivery of high-quality products.
• Work with cross-functional teams to ensure timely and effective delivery of product features, managing timelines, resources, and stakeholder expectations.
• Continuously monitor and analyse product performance, user feedback, and key metrics to inform data-driven decisions and iterative improvements.

Qualifications:

• Experience in product management, with a track record of delivering successful digital products -- ideally in technology, automotive, or a related field.
• Deep understanding of user-centered design principles, Agile/Scrum methodologies, and modern product management practices.
• Strong analytical and decision-making skills, with the ability to synthesise complex information, make data-driven calls, and clearly communicate the strategic reasoning behind them to stakeholders.
• Strong communicator and influencer, with the ability to align cross-functional teams.
• Experience using product analytics, user research, and A/B testing to drive decisions - and a track record of building more data-informed ways of working within a team.
• Passion for sustainability, clean energy, and environmental stewardship.

Skills and Abilities:

• Able to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
• Able to translate the Product vision into actionable product requirements and roadmaps that guide execution from concept through to delivery.
• Proficiency in product management and collaboration tools such as JIRA, Confluence, Trello, or similar.
• Experience with mobile app development frameworks, technologies, and best practices, with the ability to collaborate effectively with engineering and design teams.
• A drive to contribute to a strong product culture - championing user empathy, data-informed decisions, and continuous improvement as the way the team works day to day.
• Excellent organisational skills and attention to detail, with a focus on delivering high-quality products that meet user needs and exceed expectations.

Additional Knowledge and Skills (Desirable):

• Experience in the EV charging industry or related fields, with an understanding of industry trends, challenges, and opportunities.
• Knowledge of regulatory compliance requirements and industry standards related to EV charging and digital interfaces.
• Familiarity with cloud platforms (e.g., AWS, Azure) and integration technologies (e.g., APIs, websockets) to support seamless digital experiences.
• Experience working with cross-functional teams in a regulated industry, such as energy, transportation, or utilities, with an understanding of industry-specific challenges and opportunities.
• Bachelor's or Master's degree in Business, Marketing, Computer Science, or a related field.

At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills:

• Ability to balance commercial and customer objectives
• Consumer focused
• Willingness to learn in a new industry
• Have a strong interest in sustainability
• Be able to shift from set strategy should industry change direction
• Excellent communicator & strong interpersonal skills

Interview process:

• Initial briefing with our recruiter
• Initial screening online
• Technical assessment and meeting the broader team in the office in Southwark

Location:

The business is currently based in our head offices in Southwark. The position is full-time hybrid position (3 days in the office per week).

Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. If you don’t meet every requirement but are excited by the role, we’d still love to hear from you.