At a Glance
- Tasks: Lead a dynamic offshore support team and ensure top-notch service delivery.
- Company: Liberty Blume, a forward-thinking company based in Leeds.
- Benefits: Competitive salary, annual leave, and well-being initiatives.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real impact by managing a talented team and driving service excellence.
- Qualifications: Experience in technical support management and strong incident management skills.
The predicted salary is between 40000 - 50000 £ per year.
Liberty Blume in Leeds is seeking a Support Team – Senior Manager to oversee day-to-day service delivery in a hybrid role. You will lead a predominantly offshore team, ensuring accountability for service performance across bespoke products.
The ideal candidate will have significant experience in managing technical support, a strong understanding of incident management, and a proven ability to deliver against SLAs and KPIs.
Benefits include a competitive salary, annual leave, and access to well-being initiatives.
Senior Support Operations Manager - Hybrid, Offshore in Leeds employer: Liberty Blume
Liberty Blume is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous annual leave. Our hybrid work culture fosters collaboration and innovation, while the opportunity to lead a dynamic offshore team allows for meaningful contributions to service delivery excellence. Join us in Leeds to be part of a supportive environment that values accountability and performance.
