At a Glance
- Tasks: Manage customer support and commercial operations while juggling multiple priorities.
- Company: Join a rapidly growing business services provider under Liberty Global.
- Benefits: Competitive salary, 25 days leave, wellness benefits, and matched pension contributions.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team focused on delivering exceptional customer experiences.
- Qualifications: Strong communication skills and experience in HR or operational environments preferred.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a Commercial and Customer Support Manager to join us in Bradford. The role requires the ability to manage multiple priorities, workstreams, and deadlines.
- Excellent written and verbal communication skills; confident engaging with stakeholders at all levels.
- High attention to detail with the ability to produce accurate documentation, summaries, and impact assessments.
- Confidence using Microsoft Office tools, particularly Word, Excel, PowerPoint, and Teams.
- Interest in delivering excellent customer experience.
- Desirable experience in an HR, Payroll, Shared Service Centre, or operational environment.
- Understanding of SLAs, KPIs, risk management, quality assurance, and cost-to-serve considerations.
- Basic data analysis skills.
Personal Attributes:
- Customer-focused with a professional, solutions-oriented approach.
- Proactive, self-motivated, and curious, with a willingness to learn and improve.
- Strategic mindset, able to connect day-to-day activity with wider People Services objectives and commercial outcomes.
- Comfortable working in a fast-paced environment with shifting priorities.
- Collaborative team player who builds trust across operational, commercial, and customer stakeholders.
- Strong sense of ownership and accountability for quality, accuracy, and follow-through.
What’s in it for you?
- Competitive salary
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- 24 hours of paid Volunteer Time Off
- Discounted gym and wellness memberships
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
Who We Are:
A Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset, we’re eager to hear from you, no matter your background.
Commercial and Customer Support Manager employer: Liberty Blume
At Liberty Global, we pride ourselves on being an exceptional employer in Bradford, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through access to online learning platforms and generous benefits, including a competitive salary, extensive annual leave, and wellness initiatives. Join our passionate team and experience a culture that values curiosity, accountability, and a customer-centric approach, all while contributing to our mission of delivering tech-enabled solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and Customer Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills align with their goals. This will show you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal skills, try mock interviews with friends or family. Get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Liberty Global.
We think you need these skills to ace Commercial and Customer Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you connect your background with what we’re looking for in a Commercial and Customer Support Manager.
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Customer Focus:Demonstrate your commitment to delivering an excellent customer experience. Share examples from your past roles where you’ve gone above and beyond for customers or improved processes to enhance their experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liberty Blume
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like managing priorities and engaging with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you had to engage with different stakeholders or produce important documentation. This will demonstrate your capability in a practical way.
✨Be Data Savvy
Brush up on your basic data analysis skills and be ready to discuss how you've used data to inform decisions in previous jobs. Understanding SLAs and KPIs is also key, so have some examples ready that highlight your experience in these areas.
✨Emphasise Your Customer Focus
This role is all about delivering an excellent customer experience, so be prepared to talk about how you've prioritised customer needs in the past. Share specific instances where your proactive approach made a difference, and show that you’re committed to continuous improvement.
