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- Tasks: Lead a dynamic team in processing mobile insurance claims and managing complaints.
- Company: Join Liberty Blume, a fast-growing provider of tech-enabled business solutions.
- Benefits: Enjoy 25 days annual leave, wellbeing benefits, and a matched pension scheme.
- Why this job: Be part of an innovative team that values growth and customer satisfaction.
- Qualifications: Previous people management experience is essential; insurance knowledge is a plus.
- Other info: This role offers a chance to develop your career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
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Team Manager – Insurance Administration, Bradford
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Client:
Liberty Blume Business Solutions Ltd
Location:
Bradford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
092bdca7ba23
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We’re looking for a Team Manager – Insurance Administration to join us in Bradford.
We’re seeking a passionate and driven manager to join our dynamic Insurance Claims Administration team on a permanent basis.
You will be responsible for the service delivery of the administration activities associated with processing mobile insurance claims from customers for accidental damage, loss, theft or mechanical/electrical failures. You will also be responsible for the complaints function that supports the service and provides consumers with a fair and unbiased review of complaint matters. This is an exciting opportunity to contribute to the growth of our thriving company. Prior claims administration experience is preferred, but not essential.
What will you be doing?
- Service delivery of the administration department including complaints
- Monitor and manage key performance indicators (KPIs), service level agreements (SLAs), and customer satisfaction metrics.
- Lead, motivate, and develop a team of device insurance administrators and complaints handlers to achieve high performance.
- Conduct regular performance reviews, coaching sessions, and training to enhance team capabilities.
- Take lead on recruitment and onboarding of new employees
- Provide insights and reports to senior management and key stakeholders regarding performance and areas for improvement.
- Analyse trends and root causes of complaints to drive proactive solutions and improvements
We tend to look for people with:
- Previous experience in people management is essential
- Previous experience managing a complaints function is desirable
- Experience working within an insurance claims administration environment is preferred but not essential
- Knowledge of device insurance policies, claims processes, and complaint resolution best practices is preferred
- Strong leadership and people management skills, with a track record of developing high-performing teams.
- Experience of analysing data and reporting to identify trends and improvements
- Excellent organisation and time-management skills
- Excellent communication and interpersonal abilities
- Attention to detail and high level of accuracy
- A strong work ethic and a proactive approach to problem-solving
- Ability to focus on the highest standards of implementation and delivery
- Ability to work effectively under pressure and manage multiple tasks simultaneously in a fast-paced environment
What’s in it for you?
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
Who we are:
Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.
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Team Manager - Insurance Administration employer: Liberty Blume Business Solutions Ltd
Contact Detail:
Liberty Blume Business Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Insurance Administration
✨Tip Number 1
Familiarise yourself with the insurance claims process and common complaints in the industry. This knowledge will help you speak confidently about how you can improve service delivery and manage complaints effectively during your interview.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've motivated and developed teams in the past. Be ready to discuss your approach to performance reviews and coaching, as this is crucial for the role.
✨Tip Number 3
Research Liberty Blume and their values. Understanding their mission and how they operate will allow you to tailor your responses in interviews, showing that you're not just a fit for the role but also for the company culture.
✨Tip Number 4
Prepare to discuss how you analyse data to identify trends and drive improvements. Think of examples where your analytical skills have led to successful outcomes, as this will demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Team Manager - Insurance Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management and complaints handling. Use specific examples that demonstrate your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention your understanding of the claims process and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and ability to analyse data. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Show Enthusiasm for the Company: Research Liberty Blume and mention why you want to work for them specifically. Highlight their commitment to innovation and customer service, and express how you can contribute to their mission and growth.
How to prepare for a job interview at Liberty Blume Business Solutions Ltd
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand the Insurance Claims Process
Familiarise yourself with the insurance claims administration environment, even if you don't have direct experience. Research common processes and challenges in the industry to show your enthusiasm and readiness to learn.
✨Prepare for Performance Metrics Discussion
Be ready to discuss key performance indicators (KPIs) and service level agreements (SLAs). Think about how you've monitored and improved these metrics in previous roles, as this will be crucial for the position.
✨Demonstrate Problem-Solving Skills
The role involves handling complaints and finding solutions. Prepare to share specific instances where you've effectively resolved issues, highlighting your analytical skills and attention to detail.
