Operations Team Leader in Bradford

We’re looking for an Operations Team Leader to join us in Bradford, on a permanent full-time basis. This role offers hybrid working, with two days based in the office each week. The Operations Team Leader serves as a key contact for delivering accurate, timely, and consistent People-related guidance. This role works collaboratively with the wider business, the People Team, and internal stakeholders to understand and resolve employee matters effectively. As a leader within the Employee Services team, you will be responsible for managing, coaching, and developing a team of People Advisors, while ensuring operational excellence and regulatory compliance across all team activities.

What will you be doing?

• Provide day-to-day leadership and motivation to your team, ensuring they consistently act in the best interests of employees, Line Managers, and the wider business.
• Inspire, support, and coach team members to deliver exceptional employee experience, offering structured feedback to help them continuously improve and exceed expectations.
• Oversee and manage individual and team performance, fostering a culture of accountability and excellence.
• Build and maintain strong stakeholder relationships, communicating clearly, professionally, and effectively at all levels.
• Conduct regular one-to-one performance reviews and meaningful connected conversations to support development and engagement.
• Offer clear and accurate advice on policies and procedures, equipping colleagues with the knowledge they need.
• Act as the first point of contact for escalated queries, ensuring timely and effective resolution.
• Manage team workload to ensure high-quality outputs are delivered within agreed deadlines and service level agreements (SLAs).
• Lead the day-to-day delivery of operational change projects within the People Team, ensuring alignment with project objectives, timelines, and deliverables.
• Monitor and report on team performance against agreed targets, providing updates to the Senior HR Operations Manager.

We tend to look for people with:

Essential:

• Previous line management experience is essential, with a proven ability to lead, support, and develop team members.
• Proven experience working within a HR or Employee Services team environment.
• Demonstrated contribution to the development, implementation, and continuous improvement of HR policies and processes.
• Minimum CIPD Level 5 qualification.
• Strong understanding of the employee lifecycle and its practical application.
• Interest in and awareness of employment law, including its application and best practice principles.
• Experience in providing policy and process advice to line managers and employees is desirable.

Desirable:

• Proficient in Microsoft Office applications, with experience using HR systems such as Oracle Service Cloud, Workday, and workflow/case management tools.
• Excellent communication skills, both written and verbal, with the ability to deliver clear advice and manage challenging conversations effectively and at pace.

What’s in it for you?

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• 24 hours of paid Volunteer Time Off
• Discounted gym and wellness memberships
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset, we’re eager to hear from you, no matter your background.