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- Tasks: Lead the transformation of retail banking and enhance member relationships.
- Company: Liberty Bay Credit Union, a community-focused financial institution.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Shape the future of banking while making a real difference in members' lives.
- Qualifications: Proven leadership experience in retail banking and a passion for relationship building.
- Other info: Dynamic role with hands-on coaching and community engagement.
The predicted salary is between 43200 - 72000 £ per year.
LEAD THE EVOLUTION OF RETAIL BANKING Liberty Bay Credit Union is preparing for a bold strategic transformation, and we are looking for a head of Retail to guide our branch network into the future. We have a dedicated, long-tenured team that serves our members with heart. As routine transactions move to digital channels, the value of human advice has never been higher. We need a leader to elevate our branch experience, bridging the gap between digital convenience and human advice, and turning our trusted service centers into true relationship engines. Reporting to the SVP of People Operations, you will lead the next chapter of our retail strategy. Building on our foundation of service, your mandate is to install a modern retail framework that empowers our team to deepen relationships, ensuring every interaction adds value to our members' financial lives.
What will you do?
- Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life.
- Be a Player-Coach: You won’t hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win.
- Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition.
- Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non‑profits, driving growth through relationships rather than just transactions.
Director of Retail & Relationship Banking in Essex employer: Liberty Bay Credit Union
Contact Detail:
Liberty Bay Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail & Relationship Banking in Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for retail banking! When you get the chance to chat with potential employers, make sure to express your enthusiasm for transforming branch experiences. Share your ideas on bridging digital and human interactions – it’ll show you’re not just looking for any job, but that you’re genuinely invested in the future of retail banking.
✨Tip Number 3
Be a player-coach in your interviews! Use examples from your past experiences where you’ve led teams or transformed processes. This will demonstrate your ability to guide others and unlock their potential, which is exactly what Liberty Bay Credit Union is looking for in a Director of Retail & Relationship Banking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenge of leading our retail strategy into the future.
We think you need these skills to ace Director of Retail & Relationship Banking in Essex
Some tips for your application 🫡
Show Your Passion for Retail Banking: When writing your application, let your enthusiasm for retail banking shine through. We want to see how you can elevate the branch experience and bridge the gap between digital and human advice. Share specific examples of how you've done this in the past!
Be a Storyteller: Use your application to tell a compelling story about your journey in retail banking. We love hearing about your experiences and how they've shaped your approach to leadership. Make it personal and relatable – we’re all about building relationships here!
Highlight Your Coaching Skills: Since you'll be a player-coach, it's crucial to showcase your ability to mentor and develop others. In your application, mention any training programs you've implemented or how you've helped team members grow. We want to know how you unlock potential in others!
Tailor Your Application to Us: Make sure your application reflects our values and mission at Liberty Bay Credit Union. Research us a bit and weave in how your vision aligns with our strategic transformation. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Liberty Bay Credit Union
✨Know the Company Inside Out
Before your interview, dive deep into Liberty Bay Credit Union's mission, values, and recent initiatives. Understanding their strategic transformation will help you align your vision for retail banking with theirs, showing that you're not just a fit for the role but also passionate about their goals.
✨Showcase Your Leadership Style
As a Director, your leadership approach is crucial. Be ready to discuss specific examples of how you've successfully led teams through change. Highlight your experience in coaching and developing staff, as well as how you've fostered relationships within the community, which is key to their 'Street' strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to implement a consultative sales model. Prepare scenarios where you've turned challenges into opportunities, particularly in retail or relationship banking, to demonstrate your strategic thinking and adaptability.
✨Emphasise Relationship Building
Since the role focuses on bridging digital convenience with human advice, be prepared to discuss how you've built strong relationships in previous roles. Share examples of how you've engaged with local businesses or community organisations, showcasing your ability to drive growth through meaningful connections.
