At a Glance
- Tasks: Provide onsite ICT support in a secondary school, ensuring smooth IT operations.
- Company: Agilisys, a leader in digital transformation for public services.
- Benefits: Enhanced pension, life assurance, exclusive discounts, and 25 days annual leave.
- Other info: Dynamic role with opportunities for continuous learning and development.
- Why this job: Gain hands-on experience in education while supporting teaching and learning with technology.
- Qualifications: Strong knowledge of Microsoft systems, problem-solving skills, and customer service experience.
The predicted salary is between 22950 - 28050 £ per year.
Location: St Helens, UK
Work mode: Onsite 5 days a week
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
- Partnership: We become one team with our clients, helping them navigate change and stay agile.
- Integrity: We care deeply, going beyond the brief to make meaningful change happen.
- Innovation: We bring together the right technologies and expertise to design solutions that work.
- Passion: We are dedicated to improving public services and, ultimately, people's lives.
THE ROLE
The Schools ICT Engineer is a vital role within Agilisys, providing high‑quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day‑to‑day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high‑availability environment.
Key Responsibilities
- Provide face‑to‑face and remote support to students, staff, and visitors
- Log, manage, and resolve ICT incidents within defined SLAs and KPIs
- Deliver exceptional customer service at all times
- Build, configure, and deploy end‑user devices for staff and students
- Install and update applications on user devices
- Support printers, projectors, and other school equipment
- Complete administrative tasks including asset management and documentation
- Support school events such as open evenings, parents' evenings, and other scheduled activities
- Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment
Typical working hours are 8:00am – 4:00pm, Monday to Friday, with flexibility required based on school and business needs.
Opportunity
This role is an excellent opportunity to build hands‑on experience within an education environment, working closely with end users and technical teams. You will gain exposure to a wide range of technologies while directly supporting teaching and learning through high‑quality ICT services.
ABOUT YOU
The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment, with a strong track record of problem‑solving and delivering results.
The Ideal Candidate
- Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server)
- Experience supporting hardware and software, including PCs, laptops, printers, and projectors
- Understanding of networking fundamentals and troubleshooting in a managed environment
- Familiarity with mixed Apple and Microsoft environments, including basic Apple device support
- Experience building, configuring, and deploying end‑user devices across different operating systems
- Good understanding of networked printers, including MFD devices
- Strong communication and customer service skills, with the ability to support non‑technical users
- Proven problem‑solving ability with a proactive and organised approach
- Experience working in an IT support or customer‑focused environment (education experience desirable)
- Minimum of 5 GCSEs (Grade C/4 or above), including English and Mathematics, a full clean driving licence, and the ability to pass an Enhanced DBS check are required.
WHAT WE CAN OFFER YOU
This role will offer exposure to the right mix of challenges within a culture that promotes continuous learning and development. Benefits include:
- Enhanced Pension Scheme
- Life Assurance
- Access to exclusive discounts and offers through the "Perks at Work" scheme
- 25 days annual leave (with the option to buy more)
PROCESS
Simply submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for assessing your eligibility for this role. This may include contacting you to discuss your application, arrange an interview, or share your details with the relevant hiring manager. You may request removal of your CV at any time by emailing talentacquisition@agilisys.co.uk, though this will withdraw you from consideration. We operate a rigorous and fair recruitment process to ensure we attract the best talent and are committed to building a diverse and inclusive workforce.
Schools ICT Engineer employer: Liberis
At Liberis, we pride ourselves on being an excellent employer that champions innovation and collaboration. Our hybrid working policy fosters a flexible work environment, allowing you to balance your professional and personal life while contributing to impactful data-driven decisions. With a strong focus on employee growth and development, we offer numerous opportunities for advancement in a supportive culture that values your insights and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Schools ICT Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Liberis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Liberis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Liberis!
✨Direct Apply to Liberis
Let's not forget to apply directly through the Liberis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Schools ICT Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Liberis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Liberis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Liberis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
