Agilisys is seeking a Service Desk Analyst for a 6 month contract in Rochdale, UK. You will log incidents, service requests and RFCs received via phone or email, and provide first-line technical support to public service clients.
You will aim to resolve 75% of incidents at first contact, update the Service Management Tool, and communicate progress to users while maintaining knowledge bases and collaborating with external maintenance suppliers.
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IT Service Desk Analyst – 6-Month Contract (First-Time Fix) in Rochdale employer: Liberis
At Liberis, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates diversity and innovation. With a commitment to employee growth, our hybrid working model fosters collaboration while providing flexibility, ensuring that our team members thrive both personally and professionally. As a Real Living Wage employer, we value the contributions of our staff and provide meaningful opportunities to shape the future of embedded finance in a supportive environment.
