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For Companies At a Glance
- Tasks: Engage with customers to resolve financial challenges and boost collection rates.
- Company: Join Liberis, a mission-driven company empowering small businesses.
- Benefits: Enjoy a hybrid work environment, competitive salary, and growth opportunities.
- Other info: Be part of a supportive team with a focus on fairness and customer relationships.
- Why this job: Make a real difference by helping businesses thrive while developing your skills.
- Qualifications: Experience in collections, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!
Who are you?
As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Responsibilities
- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep into the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers.
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interaction as you work to reignite their engagement.
- Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.
We think you’ll need
- Fluency in the English language.
- Demonstrated experience within a collections team, preferably in SME collections.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel.
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.
- Nice to have: fluency in either German, Polish or Czech languages.
What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Customer Service Executive - Collections in Nottingham employer: Liberis
Contact Detail:
Liberis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Collections in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Liberis and its mission to empower small businesses. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Collections Agent, you'll be engaging with customers daily. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've identified patterns in past roles. Think of specific examples where your insights led to improved collection rates or customer engagement.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Don’t hesitate to reach out if you have questions or need clarification about the role – we’re here to help you succeed!
We think you need these skills to ace Customer Service Executive - Collections in Nottingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through! We want to see that you’re excited about the role and ready to bring energy to our Collections team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in collections or customer service. We love seeing how your skills align with our mission at Liberis, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liberis
✨Know Your Numbers
Before the interview, brush up on your knowledge of collections metrics and how they impact business growth. Be ready to discuss specific examples from your past experience where you improved collection rates or managed receivables effectively.
✨Showcase Your Communication Skills
As a Collections Agent, you'll be engaging with customers regularly. Prepare to demonstrate your interpersonal skills during the interview by sharing examples of how you've successfully navigated difficult conversations or resolved customer issues in the past.
✨Emphasise Your Analytical Mindset
Highlight your ability to analyse data and identify patterns. Come prepared with examples of how you've used analytical skills to uncover underperforming accounts and propose effective solutions to rehabilitate them.
✨Demonstrate Your Fairness Philosophy
Liberis values treating customers fairly, so be ready to discuss how you ensure fairness in your approach. Share instances where you've balanced company goals with customer needs, showcasing your integrity and commitment to building strong relationships.