At a Glance
- Tasks: Support partner sales teams and ensure smooth deal progression from lead to funding.
- Company: Liberis empowers small businesses with innovative financial solutions.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative culture that values flexibility and continuous improvement.
- Why this job: Be the key link in a dynamic partner ecosystem and drive impactful change.
- Qualifications: Experience in sales support or operations, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The Partner Sales & Operations Executive sits at the heart of our partner ecosystem, acting as the key link between external partner sales teams and Liberis’ internal Sales and Operations functions. Unlike our direct sales channel, our partners originate applications on behalf of merchants. This creates a unique need: ensuring partner sales reps are supported, informed and enabled to successfully sell Liberis’ products in a competitive environment. This role is designed to deliver a best-in-class partner experience - reducing friction, accelerating funding timelines, and ultimately driving higher conversion through our partner channel. You will work closely with Sales, Operations, Partnerships and other internal teams to ensure partner-submitted deals progress smoothly from lead to funding and beyond, while providing feedback to Product and Partner Sales Enablement to help shape and scale the future of the partner sales channel. You will also be the primary point of contact for partner sales reps, providing real-time support, guidance and updates - helping them choose Liberis over competitors by delivering exceptional service.
What you will be doing
- Partner Sales Support
- Act as the first point of contact for partner sales reps via phone line, inbox and Slack/Teams channels, taking ownership of the partner phone line and delivering clear, confident and high-quality support on every interaction.
- Support partners with pre-sales queries, helping them understand our product and positioning.
- Assist with quoting and structuring deals for prospective customers.
- Ensure new leads are correctly qualified and routed (including round-robin assignment to internal sales where required).
- Bridge product knowledge gaps, enabling partner reps to confidently sell Liberis, and provide structured feedback to Partner Sales Enablement to enhance training, content and overall partner effectiveness.
- Support partner reps in using the Partner Hub effectively, acting as a “super user” to troubleshoot issues, improve adoption and drive enhancements in collaboration with Product.
- Operational Case Management
- Provide clear, timely updates to partner reps on application progress (status, requirements, SLAs).
- Take ownership of partner-submitted cases, ensuring smooth progression from submission to funding.
- Identify missing information or documentation and coordinate with partners to resolve gaps quickly.
- Update internal systems and cases where partners provide additional information.
- Escalate issues internally to unblock deals and maintain momentum.
- Post-Funding & Relationship Support
- Respond to post-funding queries (e.g. balances, renewals, eligibility).
- Provide proactive insights to partners on when customers may be eligible for renewal.
- Ensure ongoing engagement with partner reps to drive repeat business.
- Partner Experience & Continuous Improvement
- Collect feedback from partner sales reps to identify process improvements.
- Provide real time coaching and guidance to partners on how to submit high-quality applications.
- Work cross-functionally to improve partner journeys, reduce friction and increase conversion.
- Contribute to building scalable processes, playbooks and documentation for partner support.
What we think you'll need
- Experience in sales support, operations, partnerships or a similar fast-paced environment.
- Strong communication skills, with the ability to manage both internal stakeholders and external partners.
- Commercial mindset with an understanding of sales dynamics and partner-driven channels.
- Ability to multitask and manage high volumes of inbound queries across multiple channels.
- Strong problem-solving skills and ownership mindset.
- Experience working with CRM and support tools (e.g. Salesforce, Zendesk, Slack, Outlook).
- Ability to clearly communicate complex processes in a simple and structured way.
- A proactive approach to improving processes and partner experience.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Partner Sales & Operations Executive in London employer: Liberis
At Liberis, we pride ourselves on being an exceptional employer that champions the growth of our employees while fostering a collaborative and supportive work culture. Our hybrid working model allows for flexibility, ensuring that team members can thrive both in the office and remotely, while our commitment to continuous improvement and professional development empowers you to excel in your role as a Partner Sales & Operations Executive. Join us in making a meaningful impact on small and medium-sized businesses, and enjoy the unique advantage of being part of a dynamic team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Sales & Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Liberis, its mission, and its products. This way, when you chat with potential partners or during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Partner Sales & Operations Executive role. Highlight your experience in sales support and operations, and don’t forget to mention your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Liberis team. Don’t hesitate – we want to hear from you!
We think you need these skills to ace Partner Sales & Operations Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about empowering small and medium-sized businesses and how you can contribute to our mission at Liberis.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales support or operations. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your ideas effectively. Remember, we’re looking for someone who can manage high volumes of queries, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Liberis!
How to prepare for a job interview at Liberis
✨Know the Product Inside Out
Before your interview, make sure you understand Liberis' products and how they empower small and medium-sized businesses. Familiarise yourself with the unique selling points and be ready to discuss how you can help partner sales reps effectively communicate these benefits.
✨Showcase Your Communication Skills
As a Partner Sales & Operations Executive, strong communication is key. Prepare examples of how you've successfully managed relationships with partners or internal teams in the past. Be ready to demonstrate your ability to convey complex information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a fast-paced environment. Highlight your ownership mindset and how you’ve resolved issues to keep processes moving smoothly. This will show that you can handle the demands of the role.
✨Emphasise Your Proactive Approach
Liberis values continuous improvement, so come prepared with ideas on how to enhance partner experiences. Discuss any previous experiences where you identified gaps and implemented solutions, showcasing your proactive nature and commitment to driving success.
