At a Glance
- Tasks: Welcome members and guests, manage enquiries, and support community events.
- Company: Join Scale Space, a vibrant hub for innovation and collaboration.
- Benefits: Competitive salary, free daily lunch, 25 days holiday, and annual bonus.
- Other info: Dynamic environment with opportunities to learn and grow.
- Why this job: Be the friendly face of our community and make a real impact.
- Qualifications: Customer service experience and a proactive, friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Scale Space is an exciting joint venture between Imperial College London and Blenheim Chalcot, running three innovation centres including c.350,000 sq. ft in the heart of Imperial College’s White City Campus. Scale Space is a scaleup community, providing access to the people, services and space businesses need to succeed. Our buildings foster collaboration and innovation between tenants, facilitating access to Imperial College London’s research and talent, and to Blenheim Chalcot’s venture building expertise.
The Role: You will be responsible for:
- Be the first smile people see – welcome members and guests warmly and professionally
- Know your community – greet key members by name and understand their business needs
- Deliver a professional and welcoming front-of-house experience for members, visitors, and partners
- Respond to enquiries via email, phone, and in person efficiently and graciously
- Manage visitor check-ins, access passes, and general building access requests
- Assist with meeting room and event space bookings, setup, and on-the-day support
- Support member onboarding, community events, communications, and general operational administration
What we're looking for:
- Proactive, highly organised, and naturally helpful
- Always ready to roll up their sleeves and go the extra mile
- Warm, friendly, and approachable – you love people and it shows
- A team player who can also thrive independently
- A background in customer service or front-of-house/reception is a big plus
Key Skills:
- A true ‘customer-first’ mindset
- Confident communication skills (written & verbal)
- Comfortable with tech – particularly Outlook, Word, and Excel. Open to learn new AI technology.
- Great at prioritising and multitasking
- Positive, can-do attitude – someone who sees solutions, not problems
What's in it for you? At Scale Space, we don’t just offer a job — we offer a place where your personality and energy make a difference every day. As our Community Assistant, you'll be the friendly face and go-to person for our members and visitors, playing a key role in the heartbeat of our space.
Here’s what you’ll get in return: We pay the London Real Living Wage, with a competitive salary and up to 10% annual bonus. FREE lunch every day – enjoy a variety of hot meals and fresh salad options. 25 days paid holiday, plus...
Front of House Assistant – I-HUB in London employer: Liberis
At Scale Space, we pride ourselves on being an exceptional employer that values community, collaboration, and innovation. Located in the vibrant White City Campus, our work culture fosters a supportive environment where employees can thrive, with opportunities for personal and professional growth. Enjoy competitive benefits including the London Real Living Wage, daily free lunches, and a generous holiday allowance, all while being part of a dynamic team that is at the forefront of scientific and technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant – I-HUB in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant – I-HUB in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberis:Your cover letter is your chance to shine! Tell us why you want to work at Liberis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberis!
How to prepare for a job interview at Liberis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
