At a Glance
- Tasks: Manage customer submissions and ensure smooth funding processes.
- Company: Join Liberis, a fast-growing fintech empowering small businesses.
- Benefits: Gain valuable experience in fintech with a supportive team.
- Other info: Perfect for graduates or early-career professionals eager to learn.
- Why this job: Be the key contact for customers and make a real impact.
- Qualifications: Fluent in English and either Portuguese or Spanish; strong organisational skills.
The predicted salary is between 23400 - 28600 £ per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners. This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.
What you'll do:
- Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps.
- Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting.
- Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions.
- Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion.
- Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded.
- Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early.
- Share feedback from customers and partners to help improve our processes.
What we're looking for:
- Fluent English and one other language (Portuguese or Spanish).
- Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip.
- Excellent attention to detail, particularly when reviewing documentation.
- Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track.
- Interest in fintech, SME finance or financial services.
- Organised, adaptable and eager to learn.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Customer Operations Executive - Portuguese or Spanish Speaking in London employer: Liberis
At Liberis, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates diversity and innovation. With a commitment to employee growth, our hybrid working model fosters collaboration while providing flexibility, ensuring that our team members thrive both personally and professionally. As a Real Living Wage employer, we value the contributions of our staff and provide meaningful opportunities to shape the future of embedded finance in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive - Portuguese or Spanish Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive - Portuguese or Spanish Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberis:Your cover letter is your chance to shine! Tell us why you want to work at Liberis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberis!
How to prepare for a job interview at Liberis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
