Customer Operations Executive - Spanish speaking
London, United Kingdom
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role
Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the UK & Europe.
We’re looking for a bilingual (English & Spanish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.
What you'll do
- Be the main point of contact for our merchants across the UK & Europe
- Own customer queries end-to-end via phone, email and live chat
- Investigate and resolve payment-related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
What we are looking for
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
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Customer Operations Executive - Spanish speaking employer: Liberis
At Liberis, we pride ourselves on being an excellent employer that champions innovation and collaboration. Our hybrid working policy fosters a flexible work environment, allowing you to balance your professional and personal life while contributing to impactful data-driven decisions. With a strong focus on employee growth and development, we offer numerous opportunities for advancement in a supportive culture that values your insights and expertise.
